FOH Culinary Experience Manager

Department Description :

Our in-house Culinary Team consists of food & beverage specialists who leverage their well-developed hospitality skills and expertise in combining food, beverage, and exemplary service to create unique and memorable experiences for guests of all types. We leave egos at the door, strive for constant personal and professional development, and maintain a healthy work / life balance. We nurture a "start-up culture" that keeps us focused on delivery quality, speed, execution, and unrivaled “Customer Wow!”

Your Impact :

Success in this role will be measured by your ability to : deliver world-class service to guests and employees; organize and curate a wide range of food and beverage events; consistently lead with high emotional intelligence and self-awareness; partner internally with other culinary team members, events teams, facility teams, operating / business units, and partner organizations; clearly and effectively report on current, upcoming, and past projects; track spend and accurate billing for culinary services; contribute to an energetic, engaging, and upbeat work environment.

Key Responsibilities :

Front of House Operations

Oversee daily FOH operations and staff to maintain service excellence and alignment with culinary standards.

Purchasing and curating a wine and beverage list for dinners and receptions including wine pairings.

Serve as a visible "ambassador" on the floor, ensuring a welcoming and professional environment.

Inventory control, glassware / mise setup, and organization of storage spaces.

Event Management

Manage event intake, calendar scheduling, and approval chains in coordination with the CDC and Event Team.

Lead planning and execution of internal and external events, including Office of the CEO engagements.

Coordinate vendor relationships including rentals, caterers, and third-party contractors.

Track event budgets and ensure financial targets are met through effective planning and execution.

Handle event-related invoicing, backend charges, and internal billing processes.

Program and Ticketing Oversight

Maintain and oversee our internal ticketing system, dashboard metrics, and EOQ reporting.

Collaborate with the Culinary Program Manager to align on performance indicators and strategic goals.

Manage staffing coordination with Agency for front-line service roles (e.g., Baristas, waiters).

Stakeholder and Partner Engagement

Serve as the FOH liaison to strategic partners, sales teams, and external stakeholders.

Represent the Culinary team in hub-wide initiatives and partner teaming agreements.

Foster alignment and communication with FOH managers across global hubs.

Brand and Culture Leadership

Foster a collaborative, inclusive, and feedback driven team culture that aligns with company values.

Represent the brand through guest engagement, tour leadership, and high-touch service.

Support planning and delivery of experiences that reflect company culture and culinary excellence.

Align with Salesforce on the core values of “ Trust, Customer Success, Innovation, Equality, and Sustainability ”

Leadership & Collaboration

Communicate and collaborate cross-functionally with internal teams on events, facilities, team updates, and priorities.

Collaborate with CDC on vision alignment, planning, and quarterly updates.

Develop, guide, and mentor a high functioning team by leading with empathy and support.

Contribute to higher-level initiatives such as oversight of the London Culinary vision and vendor performance for major events.

Minimum Qualifications (Required) :

High-level English language communication skills (reading, writing, speaking & listening)

Extensive knowledge of food and beverage with special emphasis on wine

Minimum 7 years of restaurant service experience with at least 3 years of people management experience

Wine education equivalent to WSET level 2

Extensive experience managing a refined dining experience

Ability to work with a flexible schedule (typically 9-5 workdays, plus several evenings monthly and a rare weekend)

Excellent guest engagement skills, with the ability to anticipate guest needs

Detail oriented regarding physical spaces, guest interactions, table maintenance, etc.

Understanding of Salesforce standards and what creates a high-quality experience

Ability to work with extreme discretion and confidentiality

Demonstrated experience working within allocated budgets

Must be able to work on one's feet for up to 8 hours per shift if necessary

Must be able to lift 50 lb and carry it at least 25 ft.

Commitment to ongoing skill development and growth within the culinary field (food, beverage, service, hospitality)

Ability to change direction and refocus efforts quickly.

Proven experience coordinating large-scale or executive-level events.

Strong organizational and multitasking skills.

Exceptional interpersonal leadership and communication skills.

Comfortable navigating a fast-paced environment with a proactive, team-focused attitude.

Preferred Qualifications (Not Required) :

Experience with online reservation systems

Professional work experience in a corporate environment

Experience working at a growing global enterprise technology company or similar (i.e., Business Consulting, IT Consulting / Services, Cloud-based technology companies, etc.)

Experience working with support / ticketing systems, dashboards, and collaborative platforms (e.g., Quip, Slack, Tableau, Google Workspace).

Previous international work experience

• NOTE : Please be advised that the level of hire / job title for this role will be determined through the interview process in accordance with applicable skill sets and experience to the position and level requirements.