Patient Services Representative - Grandville
Days - 40hrs / wk
Requisition # : req8510
Shift : Varies
FTE status : 1
On-call : No
Weekends : Yes
General Summary :
Under the direction of the clinic Office Manager, the Patient Service Representative serves as the first point of contact between the clinic and patients.
Essential duties include providing excellent customer service, patient registration, handling incoming and outgoing calls, scheduling appointments and assisting patients with forms.
In addition, the Patient Service Representative must be highly organized and have excellent interpersonal skills. This position operates in a fast pace environment and is considered a crucial link between the patient and care team.
Requirements :
- High school education or equivalent
- Prior administrative or clerical experience in a clinical setting preferred
- Knowledge of medical terminology and coding preferred
- Excellent customer service and interpersonal skills; demonstrated ability to work with diverse groups of people
- Well developed verbal and written communication skills
- Strong telephone skills and etiquette
- Knowledge of basic math and office procedures
- Ability to work under pressure with minimal supervision
- Proven flexibility and willingness to handle a variety of tasks
- Basic computer knowledge and skills
- Experience with computer data entry and strong typing skills
Essential Functions and Responsibilities :
- Welcomes and greets all patients and visitors, in person or over the phone.
- Answers and directs all incoming calls.
- Takes complete and accurate patient messages that need to be relayed to the care team.
- Schedules patient appointments and handles inquires.
- Collaborates with the care team to maintain and improve patient care and service.
- Registers patients according to established protocols and manages assigned work queues.
- Assists patients in completing all necessary forms and documentation.
- Ensures accurate billing information for patients.
- Maintains patient correspondence and follow-up calls.
- Collects payment and reconciles cash draw.
- Ensures reception area, office files and front desk are well maintained.
- Maintains patient privacy and confidentiality.
- Performs other clerical duties as assigned.
Category : Admin & Clerical, Customer Service, Health Care
Patient Services Representative
We are looking for a Patient Services Representative (PSR) who would be responsible for greeting and checking in patients, scheduling appointments and following through with the checkout process. Our mission is to improve the quality of life in a patient focused environment by providing the most adv...
Patient Registration Representative - Patient Access * Days - 30hrs/wk
Patient Registration Representative - Patient Access * Days - 30hrs/wk. Under the direction of the Manager – Patient Access, the Patient Registration Representative is responsible for obtaining demographic and insurance information from patients and/or their representatives to ensure prompt financia...
Patient Services Representative Associate Neurology
Performs patient registration and check-in: confirms patient demographic and insurance information; assists patients with kiosk registration. Provides clerical support to assist in the delivery of quality health care services. Serves as a concierge - greets and communicates with patients or visitors...
Patient Care Technician - Med-Surg * Days - 24hrs/wk (SIGN-ON BONUS)
Patient Care Technician - Med-Surg * Days - 24hrs/wk (SIGN-ON BONUS). This responsibility includes making occupied and unoccupied beds; turning and positioning patients in bed; ambulating and dangling patients; transfers patients; performs passive and assisting with active range-of-motion exercises....
Patient Services Representative Associate Diabetes
Performs patient registration and check-in: confirms patient demographic and insurance information; assists patients with kiosk registration. Provides clerical support to assist in the delivery of quality health care services. Serves as a concierge - greets and communicates with patients or visitors...
Major Gifts Officer Intermediate - Foundation * Days - 40hrs/wk
Major Gifts Officer Intermediate - Foundation * Days - 40hrs/wk. Create and implement a comprehensive, multi-year fundraising plan to increase philanthropic support for key institutional priorities, capital needs, and patient care from grateful patients, volunteers, retirees, Foundations, granting o...
Patient Services Representative Surgery Scheduling
Performs administrative functions, including, but not limited to: assists with patient check-out; schedules complex patient appointments, incoming/outgoing referrals, surgeries and tests, including medical record review of incoming referrals; builds provider schedule template; navigates external pat...
Remote Call Center Customer Service Representative
D Aceto Services LLC is seeking enthusiastic individuals to join our team as Remote Call Center Customer Service Representatives. Join D Aceto Services LLC as a Remote Call Center Customer Service Representative and contribute to our commitment to delivering exceptional service. ...
Production Scheduler
Focus Talent Solutions is recruiting for a Production Scheduler for two of our clients located within the Tri-Cities of Michigan. ...
Customer Service Representative
PART-TIME CUSTOMER SERVICE REPRESENTATIVE. Culligan® is an industry leader in water treatment that is currently looking for an experienced part-time Customer Service Representative for our Grand Rapids, MI office location. Effective and polite telephone, communication, and interpersonal skills t...