Description
Available Office Locations : Flower Mound, Allen, Frisco or Garland
Integral to our Care Management team, the Care Coordinator will be accountable for collaborating with the care team to consistently communicate and document high risk patient profiles to provider and practice care teams.
As a new member of VillageMD, you’ll work closely with our multidisciplinary care team to connect the dots of collaborative patient care while incorporating patients’ personal health and lifestyle goals.
How you can make a difference
Outreach and engage patients whom are high risk, post-discharge, and / or requiring additional care management support, ensuring they have Primary Care Provider (PCP) follow up appointments scheduled and all care gaps are closed
Collaborate with care team members and external vendors to support patient care (ie : receipt of durable medical equipment (DME) and home health services
Request medical records from a variety of physicians and healthcare systems enabling the continuity of care for both PCPs and members of the interdisciplinary care team
Outreach, screen and escalate patients to nursing and social work team members based on the unique needs of patients
Assist nursing and social work team members with patient follow up, proving tools and resources at their direction
Monitor stable patient populations at the direction of nursing and social work team members
Address open care gaps with patients through collaborative relationships with patients, ensuring supporting adequate documentation is available with the patient’s medical record
Coordinate with local community resources as needed to support both the physical and psychosocial needs of patients
Collaborate with multi-disciplinary team members to provide best in class patient care and improved outcomes
Participate in special initiatives at the direction of market leaders
Provide clinical inbox support to clinics as assigned
Skills for success
Achieving objectives by effectively managing multiple tasks at one time
Maintaining an organized and systematic workflow that results in goals being met
Flexibility in an ambiguous and dynamic environment, maintaining a positive and can do attitude
A passion for changing the way healthcare is experienced for complex and / or disadvantaged patients and communities
Demonstrated strength-based approach to collaborative problem solving
Effective engagement of diverse populations (age, ethnic groups, socio-economic levels, etc.) with exhibited cultural sensitivity
A willingness to learn on your own and take initiative
Demonstrated honesty and following through on commitments
The ability to problem-solve on the spot and identify issues that need escalated
A low ego and humility; an ability to gain trust through good communication
Experience to drive change
3+ years of experience in a medical office or health care setting
2+ years working as a Licensed Vocational Nurse LVN, or state equivalentrequired
Comfort with technology including the Microsoft suite of products
Prior experience using electronic health record including data capture, data mining and reporting
About Our Commitment
Total Rewards at VillageMD
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.
Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.
Equal Opportunity Employer
Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender / sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.
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