Collections Analyst

Collections Analyst

Richmond, VA 23230, USA Req #348 Sunday, July 7, 2024

Lansing Building Products has supplied professional contractors with high-quality building products since its founding in 1955.

Led by third generation President & CEO Hunter Lansing, we remain true to the family values and mission of Respect, Service and Excellence in everything we do.

A certified Great Place To Work, Lansing has nearly 2,000 associates in 112 branches serving customers in 35 states along with Home Office locations in Richmond, VA and Waltham, MA.

We exist to make a positive impact in people’s lives and are focused on delivering a best-in-class experience to our associates and our customers.

The Collections Analyst is responsible for the collections of past due amounts for assigned accounts and resolving credit-related issues through addressing incoming phone calls and emails from Lansing branch Associates and customers.

Essential Functions :

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Collect past due amounts on assigned customer accounts
• Independently work with customers and branch locations to manage past due accounts while supporting the sales function.
• Identify accounts needing to progress to the next level of collections
• Assisting customers with invoices, statements, and reconciliations for assigned branch locations
• Handle incoming phone calls and emails from Lansing Associates and customers to accept payments and resolve credit-related issues.

Involves decision-making on managing past due accounts, responding to billing questions, and reconciliation of accounting records with customers.

Other duties as assigned.

Qualifications :

• Strong problem solving / decision-making skills.
• Strong customer focus.
• Ability to handle high transaction volume
• Ability to manage multiple tasks and meet deadlines
• Ability to work with a strong attention to detail
• Ability to work effectively in a team environment
• Ability to reconcile accounting records
• Communication Proficiency
• Basic proficiency with Excel and Word
• A satisfactory credit check

Work Environment :

This job operates in a professional, office environment.

Physical Demands :

This is largely a sedentary role, requiring use of typical office equipment such as a computer, phone, copier, check scanner, etc.

Hours of Work :

This is a full-time position. Days and hours of work are Monday through Friday, 8 to 5

Travel :

There is some travel associated with this role.

Education and Experience Requirements :

• High school diploma.
• 2 years related experience
• Bachelor's degree is a plus, but not required

A Career with Lansing Building Products Offers :

• Coverage to support your overall well-being : Medical, Dental, Vision, HSA with company contributions, Health Advocate and EAP
• Investment in your future : Competitive 401k, Employer Match of 50% up to 15% of salary
• Culture : Great Place to Work Certified every year since 2019
• Work / Life Balance : Paid Vacation & Sick Days
• Growth / Development : Tuition Reimbursement, CDL Reimbursement Program & Training Program

Other Added Benefits :

• Company Paid Parental Leave
• Company Paid Life Insurance
• Short Term & Long-Term Disability
• Paid Holidays
• Health and Wellness program
• Volunteer Time

Lansing Building Products is proud to be an equal opportunity workplace committed to building a diverse team of qualified individuals.

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