Front Desk Supervisor - Franchised

Job Number 24079865

Job Category Rooms & Guest Services Operations

Location Aloft Cupertino, 10165 North De Anza Boulevard, Cupertino, California, United States VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Additional Information : This hotel is owned and operated by an independent franchisee, Shashi Corporation. The franchisee is a separate company and a separate employer from Marriott International, Inc.

The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.

If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

JOB SUMMARY

Shashi Group, LLC is a hotel ownership, development, and management company with active properties in the San Francisco Bay Area and plans to further expand its geographic reach.

With 5 distinctive properties, both branded and boutique, Shashi is well situated in the Silicon Valley market. At Shashi Group, we’re culture focused.

We believe in empowering each team member to continue to grow and learn to set and achieve new goals. We operate on a simple but essential belief : when you succeed, we thrive.

At Shashi Group we’re wired for next generation travelers who love open spaces, open thinking, and open expression. Our guests are tech savvy and confidently social, with an eclectic style they’re not afraid to show.

We understand what our guests need, so we provide an affordable option for the tech-savvy design guru. If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with us.

Aloft Cupertino is currently looking for a Front Desk Supervisor to join our team. As an Front Desk Supervisor, you'll be responsible for providing the highest level of service possible in an efficient, courteous, and professional manner.

To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.

RESPONSIBILITIES

• Ensures all guests are welcomed and served in an efficient and courteous manner executing all brand standards during the process
• Assures required Front Desk supplies are readily available to best serve the guest
• Acts as the first management line of contact for all guest complaints or issues
• Ensures all Front Office quality standards are complied with and that policies and procedures are consistently applied
• Assures all financial transactions are completed properly and within the established guidelines of the property
• Responsible for the preparation, upkeep and management of sales throughout the day and at night.
• Coordinates hotel operations with other departments in order to facilitate increased levels of communication and guest satisfaction
• Owning the desk and desk operations they strive to exceed guest expectations at every opportunity
• Motivates and leads the Front Desk team
• Acts as Manager on Duty and supervises operations
• Assists with coverage as needed in all areas of responsibility
• Completes other duties as assigned

REQUIREMENTS

• High school diploma (Post-secondary degree or certification in Hospitality Management preferred)
• Proficiency in Microsoft Office applications
• Previous supervisory experience preferred
• Experience using hotel reservation system such as LightSpeed is a plus
• Organization skills and attention to detail
• Friendly and customer service oriented
• Good interpersonal and problem solving skills
• Ability to work weekends & Holidays is required
• 1st, 2nd, 3rd shift flexibility is preferred

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