Office Supervisor

Office Supervisor

Campus : Downtown Phoenix

Office Supervisor

Job Description

The College of Health Solutions Office Supervisor will manage front office operations for the Dean's Office. This individual will be responsible for the organization and coordination of office systems (work flow, delegation of responsibilities and tasks), developing and implementing procedures, and arranging resources to facilitate organizational effectiveness and efficiency.

This role will supervise student workers and is responsible for ensuring a highly professional, welcoming and friendly atmosphere, and serves as the main resource for support, coordination, and liaison functions for the Dean's Office reception desk.

They will be responsible for the support and success of student workers, managing their experience during their tenure with the college which will include but not be limited to onboarding, mentoring, training, and providing growth opportunities.

This position will be committed to fostering an environment that supports and values customer satisfaction, ensuring every guest and employee feels welcome and valued while ensuring office operations and procedures are efficient and continuously improving, and that goals are met.

Job Family

Clerical & Admin Support

Department Name

College of Health Solutions

Full-Time / Part-Time

Full-Time

VP Code

VP / EXEC VICE PROV DPC

Scope of Search

Open

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

Close Date

11-July-

Category

Essential Duties

• Manages front office operations for the Dean's Office, overseeing reception desk which includes supervision of student worker employees
• Responsible for ensuring excellent customer service for Dean's Office by determining priorities and managing day-to-day operations, providing outstanding front facing service
• Serves as liaison for guest / visitor relations and inquiries, by researching requests and monitoring customer-related experiences, fields complaints and addresses concerns
• Identifies opportunities for process and office management improvements, develops and implements new systems; defines front office objectives
• Assigns tasks and ensures all staff positions are covered for the duration of shifts, assigning back-ups immediately when needs arise
• Represents the Dean's Office in a highly professional and energetic manner, building a welcoming culture
• Supervises activities of subordinates (multiple student workers)
• Engage CHS student workers in the Work+ program to provide mentorship and support them in utilizing their work experience to articulate their stories and achieve their goals
• Respond to the strategic needs of the College by providing support to College initiatives as needed
• Plans, schedules, allocates, and prioritizes workload to meet operating requirements
• Develops, implements and revises work methods and procedures
• Establishes, monitors and ensures adherence to quality and quantity standards
• Recommends departmental policy development and revision to supervisor; updates related departmental manuals
• Recommends organizational adjustments to efficiently and effectively accomplish assigned objectives
• Initiates or coordinates the preparation of reports and maintenance of records pertaining to the operation of the work unit
• Assists subordinates with more specialized and difficult work activities. Initiates and coordinates projects with other departments and interacts with other department personnel to accomplish objectives
• Oversee the purchasing, inventory, and financial tracking of office supply orders
• Oversee all front-desk operations including mail distribution, purchasing, Staff Success requests, and event-related requests
• Ensures reliability and accuracy of departmental computer databases and / or paper files
• Recruits and sets objectives, ensuring employees have clear expectations for performance for development of competencies for possible future advancement opportunities
• May assist facilities with office layout planning and office moves, emergency preparedness for offices and with managing and maintaining IT infrastructure
• May assist in planning college events, meetings, luncheons, and employee team building activities or special projects as needed
• Assists with other projects, reports, and duties as assigned

Minimum Qualifications

Six years of office / clerical experience, which includes two years of lead experience; OR, Associate's degree in Office Administration, Business Administration or a related field AND four years of clerical / administrative experience which includes two years of lead experience;

OR, Any equivalent combination of experience and / or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Evidence of interpersonal skills, friendly, courteous and approachable demeanor, proactively engages in a spirit of service
• Experience in working effectively and professionally with all levels of management and employees
• Experience in communicating goals; motivating and guiding team members towards goal accomplishment and to understand and provide clear explanation of job requirements and performance expectations
• Experience in relationship management skills to build and maintain relationships with managers, colleagues and employees throughout the University
• Inspires collaboration and leads by doing. Skilled in encouraging collaboration in teams
• Evidence of effective communication skills and in writing to provide clear direction to staff and effective attention to detail
• Experience in problem-solving skills and analytical abilities
• Experience in working independently with minimal supervision, in ambiguous situations, and perseveres over internal and external barriers to drive resolutions
• Experience in managing multiple high-priority projects, requiring considerable coordination and follow-through
• Experience in Microsoft Office and Google products
• Experience in University office settings with prior understanding of the operations of college areas and programs

Working Environment

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse 75 percent;

required to stand for varying lengths of time and walk moderate distances to perform work 10 percent. Ability to clearly communicate to perform essential functions.

Frequent bending, reaching, lifting, pushing, and pulling up to 25 pounds 15 percent. Regular activities require the ability to quickly change priorities, which may include or are subject to resolution of conflicts.

Department Statement

The College of Health Solutions (CHS) is dedicated to translating scientific advances into practical interventions to improve health outcomes through education, research and service.

We equip students with the knowledge and skills to influence healthier lifestyle choices; develop creative interventions to improve the health of people and populations;

analyze and translate large amounts of health data into solutions; and maximize the technology, science, business and application of diagnostics.

CHS research programs encompass basic, discovery science, clinical trials, intervention science and measurement of health outcomes.

CHS takes an interdisciplinary approach to address the complex systems that underpin health problems. The college is highly collaborative, transparent and team-oriented with an organizational structure that includes translational teams, affinity networks and academic programs to improve the health of people and communities.

The current training programs include behavioral health, biomedical diagnostics, biomedical informatics, exercise science, health promotion, health sciences, kinesiology, medical studies, nutrition, population health, science of health care delivery, and speech and hearing science.

Our programs are offered at ASUs Downtown Phoenix, Tempe, Polytechnic, West and Lake Havasu campuses, as well as on Mayo Clinics campus in north Phoenix.

For more information about ASU and the College of Health Solutions, visit

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access.

This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves.

Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines.

ASU serves more than , students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

COVID-19 Vaccination Requirements : Arizona State University is a federal contractor and subject to federal regulations which may require you to produce a record of a COVID-19 vaccination.

For questions about medical or religious accommodations, please visit the Office of Diversity, Equity and Inclusion's webpage.

ASU is a tobacco-free university. For details visit

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources.

ASUs Annual Security and Fire Safety Report is available online at

Relocation Assistance For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications.

Employment is contingent upon successful passing of the background check.

Instructions to Apply

Application deadline is 3 : 00PM Arizona time on the date indicated.

Please include all employment information in month / year format 6 / 88 to 8 / 94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

Office Supervisor Arizona State University