Lead Barista

Job Description

Job Description

About Us

Welcome to Nu3s, where we blend neighborhood charm with modern convenience in a unique, multi-faceted business model. Located in Queens, NY, at one of the busiest intersections of Farmers and Merrick Blvd, our Market Cafe offers expertly crafted coffee, tea, shakes, and delicious food combos for breakfast, lunch, and dinner.

We feature state-of-the-art Valet-operated Touchless Bay Carwashes, providing top-tier vehicle care with cutting-edge technology.

Our Auto Care center also offers valet service, equipped with the latest Hunter equipment for precise diagnostics and comprehensive services like oil changes, tires, brakes, and alignments.

At Nu3s, we are dedicated to exceptional service and quality, ensuring every visit is memorable and hassle-free.

What We Offer

Opportunities for professional growth and development

A supportive and inclusive work environment

Equal Opportunity Employer

Nu3s is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees.

Job Overview

We are seeking a dynamic and enthusiastic Lead Barista to join our team. In this role, you will deliver high-quality food and exceptional customer service while supporting the Market Café Supervisor with scheduling, training, and filling in for shifts.

If you have a passion for coffee and food, and excel in a fast-paced environment, we want to hear from you!

Detailed Job Duties & Responsibilities

• Assist the supervisor with scheduling and training of staff
• Greet guests in a professional and friendly manner.
• Utilize extensive knowledge of products and services to enhance the guest experience.
• Ensure the highest quality customer service standards with integrity and respect.
• Foster teamwork, open communication, and safe work practices.
• Operate POS transactions accurately and efficiently.
• Maintain a clean and organized workspace, adhering to food safety and hygiene standards.
• Remain calm and focused while multitasking under pressure.
• Assist with food preparation and cooking as needed.
• Participate in opening and closing procedures, following company checklists.
• Monitor stock levels, merchandising, and inventory in coordination with supervisors.
• Stay updated on industry trends and advancements in food and beverage services.
• Cross-train in various areas of the business to provide support where needed.
• Uphold all company safety policies and core values.
• Stay updated on industry trends, new technologies, and advancements in Food and beverage Services
• Perform other related duties
• Expected to cross-train in various areas of the business and provide support as needed to fill in for other roles such as food prep, customer service etc.
• Adhere to all company safety policies and procedures, and consistently embrace and exemplify the company’s core values in all aspects of work.

Detailed Job Duties & Responsibilities

• Monitoring day-to-day operations in the Café department.
• Lead, mentor and train the Cafe team to deliver excellent meal and beverage experiences to guests.
• Interact and engage with Cafe guests and maintains high quality service and food safety standards
• Motivate team members and maintain a high level of team spirit (or team cohesiveness)
• Handle guest complaints effectively and professionally
• Proactively drive Guest Engagement and motivate the team to engage with guests.
• Handle complaints and make effective service recovery
• Ensure high-quality food and drinks are delivered at all times.
• Regularly inspect food & beverage quality.
• Ensuring full back-ups, replenishments and product availability at all times while maintaining cleanliness and hygiene of the whole Cafe area.
• Coordinates with Kitchen Team on product availability and menu update
• Monitor inventory levels (storage), ordering / breakages & wastages
• Ensure that all staff receive consistent and proper communication.
• Manage organization and cleanliness of the area by conducting daily / weekly walk-throughs as per companies food safety and hygiene standards.
• Monitor Cafe’s performance with respect to budgets and P&L.
• Review performance record and staff assessment to promote growth and development
• Delegate work assignments tasks schedules
• Assisting Manager on any required tasks
• Fill in as necessary when required
• Stay updated on industry trends, new technologies, and advancements in Food and Beverage services.
• Perform other related duties
• Adhere to all company safety policies and procedures, and consistently embrace and exemplify the company’s core values in all aspects of work.

Education

• Previous customer service experience and training.
• Minimum of 2 years in a similar role.
• Flexibility to work early mornings, weekends, and holidays.

Experience & Functional Knowledge

• Passion for food and service excellence with a strong understanding of beverage standards.
• Exceptional customer service skills, with a warm and friendly demeanor.
• Excellent communication and social skills; fluency in English required.
• Demonstrated commitment to safety and hygiene practices.
• Ethical and professional conduct, maintaining the highest integrity in all responsibilities.

Job Type : Full-time

Pay : From $19.00 per hour

Expected hours : 40 per week

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