Schedule : Primary Hours are Mon-Fri : 9 am to 6 pm- Will require flexibility in hours to accommodate late shift coverage of 11 am to 8 pm one night a week.
Will participate in the after-hours / weekend emergency service coverage rotation (one weekend every 5 weeks).
Who are We?
Lantech is widely recognized as the world leader in stretch wrapping technology. Not surprising, since we invented the first rotary stretch wrapping machine and have continually re-invented the product with new features and performance enhancing technology ever since.
We also are industry leaders in robust and efficient case and tray handling equipment. Today, Lantech equipment is found worldwide, with technical support in multiple languages.
Here's a Glimpse at What you'll Do :
Requires a detail-oriented self-starter to serve as a Parts Coordinator in a fast-paced Parts Call Center. Answers customer calls and email requests for parts inquiries, quotes and orders.
Conducts computer-based research to identify customer-required parts. Develops customer parts quotes. Processes customer spare parts orders.
Periodically provides after-hours / weekend emergency parts ordering support coverage.
What are We Looking For? (Requirements)
We are looking for someone who :
- Strong verbal and written communication skills with a high aptitude for customer service
- Ability to convey technical information via telephone or email to customers
- Process-oriented problem solver
- Ability to multi-task and be detail oriented
- Ability to work both independently and as part of a team
- Self-starter with strong interpersonal, organizational and time management skills
- Computer proficiency in Microsoft Office products with strong skills in MS Excel and Word
Education & Experience :
High School diploma required. College coursework preferred.
Desired Skills :
- Strongly prefer a minimum of 2 years of customer service experience.
- Prior experience in a customer call center preferred
- Prefer prior experience interpreting technical information (similar to Lantech BOMs)
Reasons you will love working at Lantech :
Job Stability : Lantech is an essential business who is thriving in the manufacturing industry and growing exponentially in the market.
We believe that job stability is not only about your ability to hold a job. It also means you enjoy what you are doing as well as the benefits and compensation offered.
- Competitive Benefits : 401k + Company Match, Quarterly profitability bonus, Medical, Dental, Vision, Paid Life, STD & LTD, Paid Life insurance, Paid Vacation, PTO, 8 paid holidays per year.
- Competitive Pay
- Casual Dress
- GREAT CULTURE
More!
Job Posted by ApplicantPro
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