School of Business: Student Success Coach

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Job Profile Summary :

The Student Success Coach's primary mission is to support the School of Business faculty with advancing student persistence, retention, and graduation by providing personalized student support services that enhance continuous engagement and academic success.

As a Student Success Coach, you engage directly with faculty and students in the school by providing specialized coaching support that helps students develop the confidence, study habits, emotional well-being, and resiliency skills to be successful throughout their program of study and beyond.

As a Student Success Coach, you will provide targeted outreach to students who may face struggles in college - and provide an additional layer of support alongside their assigned faculty member to promote continued engagement and persistence toward graduation.

As part of the community of care, your coaching can be the "difference maker" through the support you provide guiding students in overcoming obstacles and eventually graduating.

You will guide them one-on-one and in group settings as they progress in their degree, engaging in coaching sessions that increase their likelihood of success.

You will earn their trust and set clear expectations as you work with each one to become a successful college student and future graduate.

Essential Functions and Responsibilities :

• Provides coaching and support for students within the school that have been identified as benefiting from additional outreach and coaching to enhance their engagement and success.
• Leverages motivational interviewing techniques to influence positive behavior change in students.
• Facilitates onboarding sessions designed to welcome students to the School of Business and inform them of key policies and strategies that will enhance their educational success.
• Proactively provides outreach to students identified as lacking the confidence for getting started during onboarding, as well as those that lack consistent engagement in their studies that may be impacting progress and overall success.
• Empathetically provides encouragement, reinforce positive behaviors and celebrate milestones of identified students for outreach.
• Connects students with the appropriate WGU and School of Business department and resources to support ongoing academic engagement and educational success.
• Collaborates within the team of Success Coaches, supporting teammates and providing input on opportunities for improvement.
• Embraces WGU Leadership Principles with a high emphasis on learning, courage, and student obsession.
• Responds with urgency to meet student needs and communicates professionally and respectfully with students and all other members of the WGU community.
• Offers timely support and outreach to students, including meeting service level agreements as outlined by their department.
• Analyze and interpret data to effectively improve student success and team productivity.
• Assist students with various student process, policies and systems, and solve for any administrative problems or barriers that occur.
• Performs other related duties as assigned.

Knowledge, Skill and Abilities :

• Establish empathy, active listening, optimism, and caring about others' success.
• Demonstrate high-energy and enthusiasm to support virtual group sessions.
• Create strong rapport and communications abilities, using a variety of modalities.
• Promote a strong work ethic coupled with attention to details.
• An ability to work independently without close supervision, coupled with an understanding that regular reviews and feedback are part of a continuous improvement cycle.
• Exemplify a courageous focus on what's best for students and the team.
• Champion change and demonstrate flexibility in an ambiguous environment.
• Intermediate experience working with a sophisticated portfolio of technology systems.
• Foundational knowledge of principles of coaching, mentoring, and positive psychology.

Competencies :

Organizational Impact :

• Works to achieveoperational targetswithin job areas impactingdepartment, function, and school level results.
• Work is performedindependently onmoderately complexprojects and assignmentswith some guidancerequired for directionand complex tasks.

Setsobjectives for oneself to meet the goalsof projects orassignments.

Problem Solving & Decision Making :

• Responsible foremploying adjustmentsor recommendedenhancements tosystems and processes tosolve problems orimprove the job area's effectiveness while leveraginga systems-thinkingapproach.
• Problems faced mayrequire an understanding ofa broader set of issuesand job areas.

Communication & Influence :

• Collaborates with contacts typically within the job area to obtain or provide information requiring some explanation or interpretation.
• Engage in collaborative efforts to foster synergy, teamwork, and share goals across departments and team.

Leadership & Talent Management

• May provide guidanceand assistance to entry-level professionalsand or supportemployees.
• Demonstrates the WGUleadership principles inall aspects of service tostudents, employees, andpartners of WGU.

Job Qualifications :

Minimum Qualifications :

• Master's degree and 2+ years of related experience, or an advanced degree without experience.
• Demonstrated Experience facilitating, presenting, or teaching in a remote online environment.
• Experience supporting adult learners in distance learning environments.
• Demonstrated experience working with at-risk learners.
• Familiarity with Salesforce or other customer relationship management tools.
• Ability to work a student-friendly schedule including evenings / weekends.

Preferred Qualifications :

• ICF, NBC-HWC, or other nationally accredited coaching certifications
• 2+ years mentoring experience.
• Working Conditions - Specific requirements of the job such as travel and the environment in which the job is performed.
• One year of professional working experience in a high-volume coaching center serving clients remotely OR Minimum one year employed at WGU AND satisfactory / advanced proficiency with motivational interviewing that is demonstrated consistently for at least six months.
• Two years professional experience teaching or facilitating groups OR demonstrated satisfactory / advanced proficiency delivering social emotional learning curriculum consistently for at least six months.

Physical Requirements :

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Disclaimer : This Job Description has been designed to indicate the general nature, essential duties, and responsibilities of work performed by employees within this classification.

It does not contain a comprehensive inventory of all duties, responsibilities, and qualifications that are required of the employee to do this job.

Duties, responsibilities and activities may change at any time with or without notice. This Job Description does not constitute a contract of employment and the University may exercise its employment-at-will rights at any time.

Pay Range : $54,800.00 to $82,200.00

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets;

experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case.

A reasonable estimate of the current range is :

Pay Range : $54,800.00 - $82,200.00

WGU will accept applications for this position until 12 : 00 AM ET, 11 / 03 / 2024

How to apply : apply online

Full-time Regular Positions (FT classification, standard working hours 40)

• This is a full-time, regular position that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare;
• health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages;

legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition ; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual , 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

The University is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.