Spa Front Desk Attendant

Position Type : Regular Part Time

Regular Part Time

What we are looking for :

The ideal candidate is a cheerful and outgoing individual who enjoys interacting with people. We are looking for excellent communication and customer service skills, a positive attitude, and the ability to multitask in a fast-paced environment.

As the first point of contact, you will be responsible for providing a positive, warm and welcoming atmosphere and experience for our team members and guests.

Your duties will include greeting customers with a smile, answering phone calls and emails, scheduling appointments, processing payments, and assisting with any other administrative tasks as needed.

If you are a people person who thrives in a fun and dynamic work environment, we would love to have you on our team. We are looking for someone to work the weekend shifts : Saturday 8am - 6pm and Sunday 8am - 5pm.

There's opportunity to pick up more shifts during the week.

GET TO KNOW THE HOTEL AT THE UNIVERSITY OF MARYLAND :

The Hotel at the University of Maryland (The Hotel) is a AAA 4-Diamond independent property located directly across the street from the main campus of the University of Maryland.

The Hotel is a market leader in service and guest experience and the team is focused on delivering highly personalized service.

The Hotel has 297 rooms with 24 suites and over 45,000 sq. ft. of event space handling events from 10 to 1,500. The Hotel’s focus on culture creates an environment for team members to thrive and provides opportunities to grow responsibility and advance their careers which is part of our Southern Difference.

WHAT WE ARE LOOKING FOR :

Successful candidate possesses exceptional guest relations and communication skills. They maintain a working knowledge of all spa services, answer questions about the spa and its amenities and manage the spa schedule throughout the day.

WHAT WE EXPECT FROM YOU :

• Assist guests with arrival and departure from spa, while providing positive guests experiences
• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and / or discounts available
• Interact with guests, giving them a positive impression of the spa
• Coordinate the flow of communication by answering phones, routing and screening calls, greeting visitors, coordinating incoming and outbound mail, responding to inquiries and providing information about the spa
• Contribute to the security of the spa facility by monitoring the access of guests and escorting them to treatment areas
• Ability to open and close spa, checking guest in and out of spa, cash drawer transaction, keeping track of inventory for retail and professional use
• Maintain the cleanliness of the spa's guest-facing areas, including the reception area, treatment rooms, and lounge areas
• Dispose of trash; bring dirty linens to the proper area for laundering; and stock towels, linens, supplies and amenities in the lounge areas
• Help therapist turn rooms between guests and also with spa laundry when needed
• Schedule client appointments following strict protocol, to maximize efficient use of time
• Provide confirmation calls to clients who have scheduled services
• Update the reservations / cancellations list throughout the day, inform therapists / stylist / technicians of last-minute changes, and resolve scheduling issues as needed
• Approach and educate clients on retail recommendations and spa treatments with confidence and knowledge
• Recommend and up-sell services that fit the guests' needs
• Effectively handle cash, credit cards, gift certificate and discount certificate transactions
• Must be able to work as a team with both front desk agents and therapists
• Maintain orderliness, cleanliness and presentation of the retail area, salon, spa and lounge
• Attend all meetings and training required of your department or the company in general
• Contribute to team / company engagement efforts
• Perform other duties as assigned by Manager and / or Supervisor

JOB KNOWLEDGE & SKILLS :

• Ability to manage multiple tasks simultaneously and work efficiently and calmly under pressure
• Must have excellent interpersonal skills
• Must have outstanding guest service skills
• Ability to organize / prioritize, and complete multiple tasks simultaneously
• Must have strong administrative skills
• Flexibility to work a varied schedule due to business levels and industry demand, including evenings and weekends
• Must be able to stand for 8+ hours at a time
• Excellent written and verbal communication skills
• Compute basic arithmetic and mathematical calculations
• Organized and detail oriented
• Excellent time management skills
• Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction
• Technical knowledgeable and competency in necessary systems and software :
• Outlook, Word, Excel, PMS, etc.
30+ days ago