Scheduling Specialist

Starting Hourly : $15.00 per hour

Smith Therapy Partners has been the premier provider for outpatient orthopedics serving Las Vegas, Henderson, and surrounding communities for over 20 years.

We are known for providing the highest quality care for our patients and our team of highly skilled physical therapists who are honored and delighted to help patients reach their goals.

Currently, we are looking for a full time Scheduling Specialist for our W Alta location in Las Vegas.

Schedule needed : Monday - Friday 8 : 30am - 5 : 00pm

PRINCIPAL ACCOUNTABILITIES

Answering Inbound new patient calls and placing Outbound new patient calls from faxed referrals.

Knowledge, Skills, and Abilities

• Analysis of incoming referrals to place calls and perform accurate data entry into our EMR.
• Understanding of Insurance benefits and authorizations for obtaining prior to scheduling if required
• Collaboration, Communication Skills, Interpersonal Skills, Technical and Scheduling skills to assist patients with appointment time and date for Initial Evaluation and the 5 following visits.
• Thorough knowledge of problem-solving methodologies.
• Ability to organize and prioritize various demands.
• Strong communication skills.
• Strong customer service skills.
• Action oriented and driven for results.
• A self-starter and to work with minimal direction.
• Ability to work with a sense of urgency to meet deadlines.
• Ability to communicate complex information in a well thought-out easily understood manner, both orally and in writing in a variety of settings and styles.
• Ability to delegate and communicate in an honest, direct, and professional manner, relating well to others to build rapport and effective relationships.
• Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
• Ability to practice time management, timely decision making, and conflict management.
• Commitment to company core values.

Education : minimum high school diploma, college a plus but not mandatory if meeting experience requirements

Experience : at least two years of relevant work experience and the skills necessary for the position

Language : Bi-lingual / Spanish preferred

Physical Requirements and Working Conditions

Requires prolonged standing, sitting, some bending, stooping, and stretching. Requires eye-hand coordination and manual dexterity enough to operate a keyboard, mouse, photocopier, telephone, calculator, and other office equipment.

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