Job Description
Job Description
Luxury Bath
504) 456-5858
Outbound Call Center Representative - $15.00 / hour plus uncapped
commissions
$13 to $15 an hour
Full-time and Part-time
No Degree Mentioned
Health insurance
Dental insurance
Qualifications
- A minimum of 1 year's call center experience or 2+ years of general work experience is mandatory.
- Candidates with previous high volume outbound call center experience in a metrics-centric environment
handling auto-dialer and scripts are given preference.
- An enthusiasm for working in a results-focused outbound call center milieu.
- Convincing yet courteous demeanor while managing customer objections and issues.
- Effective communication skills characterized by a friendly and conversational tone.
- Strict adherence to daily schedule including timely start, breaks, lunch, and end times.
- Strong technical acumen and the proficiency to simultaneously manage multiple systems while making
calls.
- Fluency in English
- To qualify for remote or hybrid position, you must have reliable internet service with a verified minimum of
10MB upload / download availability in your home.
To qualify for remote or hybrid position, you must have the following equipment : keyboard, monitor and
computer. Company provides headset. You are to provide your own workspace, furniture and ensure a
quiet workspace.
A clear background check is a prerequisite for this role.
Benefits
- Begin with a rate of $13.00 to 15.00 per hour plus uncapped monthly commissions : based on experience.
- Full time (Monday-Friday, 8AM-4 : 30PM)
- Part time Flexible hours
- We offer highly competitive benefits.
- Medical, Dental and Vision plans, with coverage starting from the first of each month after 90 days of your
starting date
Pay is bi-weekly and includes monthly potential bonuses from commissions.
Responsibilities
- Your responsibility will be to connect with customers through our CRM, schedule and confirm appointments.
- Achieve a minimum of 300 calls per day and the ability to set 5 to 7 appointments per day.
- Consistently demonstrate impeccable customer service and customer satisfaction.
- Effectively communicate appointment expectations, respond to objections tactfully and professionally
- Display a positive, professional, and energetic demeanor towards customers and co-workers.
- Meet daily performance expectations set by the department head.
- Negotiation skills in setting times and dates for appointments.
- Immediately escalate any member complaints to your manager.
- Participate occasionally in one-on-one coaching sessions
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