Job Description
Job Description
Salary :
Client Services Specialist
Summary :
Seeking a high performing Client Services Specialist to assist in the efficiency and effectiveness of workflow productivity while attending to the needs of Continuum Fiscals Services c lients and customers .
You’ll perform administrative and limited duties associated with clients or program participants. Conduct routine research and monitor client accounts to ensure accurate performance.
Job Responsibilities :
- Liaison between management and client
- Responds to client calls, emails, answers inquiries and provides resolution
- Manages issues experienced by participants
- Distributes problems / issues with appropriate staff
- Coordinates receipt of all documents
- Manages account maintenance
- Processes rates sheets, budgets, timesheets and vendor payments
- Monitors files and record-keeping systems
- Works collaboratively with other staff
- Knowledgeable of all program policies and procedures
- Primarily responsible for customer service issues and escalations
Skills and Qualifications :
- Become subject matter expert on all current CFS waivers and programs (Training and Coaching provided)
- Receive incoming phone calls and distribute appropriately, however every effort should be made to handle call independently if capable
- Monitor incoming emails and computer inboxes and respond or forward messages as required
- Interface appropriately and effectively with clients, customers and other staff
- Act as office liaison between Program Administrator and Stakeholders
- Remain aware and abreast of the calendar and appointments of Program Administrator and other office staff in an effort to assist with office coverage
- Receive incoming mail and enrollment documents and distribute as necessary and appropriate
- Distribute mail and incoming enrollment documents appropriately to data entry staff
- Receive manual timesheets and distribute appropriately to data entry staff
- Proof manual timesheet entry prior to final submission
- Assist with customer service calls and minor triage issues
- Triage and troubleshoot webportal and website issues
- Interface with customers and consumers as needed via phone, etc.
- Construct correspondence for consumers as needed
- Assist with enrollment as needed and when not engaged otherwise
- Finalize enrollment and good to go process after enrollment entry process is complete (send out letters and emails, etc.)
Education and Experience Requirements :
- High School Diploma required
- Some College preferred
- Medical Billing experience, exposure to Medicare / Medicaid
- Computer Literate
- Great attention to detail
- Intermediate MS Office Skill Set, i.e., MS Word, MS Excel. MS PowerPoint
- Great command of the English language
- Two or more years of high-level Customer Service experience
Physical Requirements :
- Must be able to sit at computer keyboard and input data for extended periods of time
- Must be able to walk, bend and stand frequently
- Must be able to lift up to 25lbs
Work Environment :
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The work environment is an office setting with a noise level in the usually moderate to high range.
Work Schedule / Location :
- Monday-Friday 8 : 30am-5 : 00pm
- Downtown Atlanta, GA 30303
- Accessible to MARTA and Atlanta Bus Lines
27 days ago