Are you passionate about helping customers, machine learning, and Alexa? Do you love improving the customer experience for millions of Amazon’s customers?
Come join the Privacy and Offensive Content (OCP) team in Digital, Device, and Alexa Support (D2AS)!
We’re looking for a Program Manager who is passionate about building customer trust across Digital and Device services. A successful candidate will be comfortable designing flexible processes for ambiguous and fast-paced environments.
This is a global role that will include interacting with business and tech teams around the globe, requiring a strong ability to communicate effectively and understand the different needs of customers.
Key job responsibilities
- Defining Offensive Content and Privacy program strategy across Digital and Subscription services
- Working autonomously, balancing multiple priorities across projects, and ensuring successful progress towards long-term strategic goals.
- Writing effective narratives and other strategic program documentation to present ideas and drive discussion with leadership as needed.
- Works across VP organizations, influences cross-vertical defects, own global roadmap priorities and influence product team’s roadmap priorities.
A day in the life
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets.
If you’re passionate about this role and want to make an impact on a global scale, please apply! Benefits Summary :
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children.
Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.
The benefits that generally apply to regular, full-time employees include :
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
About the team
The D2AS OCP Team manages the mechanisms to identify and escalate complex customer concerns around Privacy, Alexa Offensive Response, Data Compliance, and Offensive Content that may negatively impact our customers trust in Amazon’s devices, digital services, Alexa, or the Amazon brand.
With an ever-changing environment, OCP continuously reviews our processes for trust and brand concerns to ensure we learn and adapt with the trends of our customers, technology, and legal requirements.
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's degree
PREFERRED QUALIFICATIONS
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Sr. Manager, Technology Strategy and Portfolio
You will be working to shapethe strategy and execution, to attract and engage Technology Partner ecosystemto develop new solutions and build business using Siemens Xcelerator productsand APIs. Understanding of engineering and manufacturing domain and software will be preferred but not required. Mana...
Sr. Staff Technical Program Manager
Strong analytical and strong problem solving skills -communicates in a clear and succinct manner and effectively evaluates information / data to make decisions, anticipates obstacles and develops plans to resolve, creates actionable strategies and operational plans. Leverages deep technology, proces...
Sr. Event Security and Safety Manager
Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience. Manage event security and safety incident responses on site and lead coordi...
SDS Operations Program Manager, Shipping & Delivery Support
Provide support and consultation to all leaders, program managers, and partner teams on a variety of change sizes (small, medium, large) and types (standard work/process, policy, system, metric/reporting, program launches and enhancements). This role requires change management knowledge, executing c...
Project and Program Management - Project Manager Non Tech 3 Project Manager Non Tech 3
The Project Manager is responsible for managing internal communications, drafting initial content, creating PowerPoint presentations, coordinating inputs and reviews, and tracking action items and follow-ups. Ensure process guides and sites are current and accurate by regularly updating information,...
Technical Program Manager, Optimized Checkout and Link
As a Technical Program Manager, you will play a key role leading complex programs across multiple engineering, product and cross-functional (legal, risk, go-to-market and other) teams spanning Stripe. You’d be joining a group of experienced Engineering, Product Management, and Strategy and Operation...
Sr. Technical Program Manager, Infra Supply Chain Automation
Assess and mitigate risks, handle escalations, and provide concise and transparent updates to stakeholders at all levels. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. Ongoing events an...
Sr Technical Program Manager, Amazon Business Supplier Operations
We do this by: 1) building scalable processes and tools to facilitate selection addition and discovery, 2) launching products to capture planned spend and large buys, 3) partnering with SCOT to ensure AB orders have a high fill rate and are delivered in the customer’s preferred method, and 4) develo...
Project and Program Management - Program Manager Tech 3
Identify risks, gaps, and opportunities and communicate to stakeholders and other teams to drive resolution. Offer operational perspective analysis on new data center designs to ensure that they meet the standards of reliability, efficiency, and scalability that are essential for operability and dat...
Sr. Program Manager, Kindle Unlimited, Kindle Unlimited
In this role, you will define the processes to support selection for the Kindle Unlimited and Prime Reading programs, roll them out globally and drive continuous improvement. This role requires close partnership with marketplace leads, vendor managers and product managers. We are seeking a Program M...