SUPERVISOR - ADMINISTRATIVE ASSISTANT

Who we are : BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation.

We pursue the exceptional in all that we do, but never at the expense of our values. There's no denying our work is demanding, both in volume and pace, but we're up for the challenge.

We love the balance of hard work and fun - so, you'll see us in jeans as we shatter glass ceilings and conventional stereotypes.

BAL employees feel valued, rewarded, and respected. We seek opportunities to be of service to others and our communities.

We are committed to your growth and development, and want to set you up for success here at BAL and beyond.

Who you are : You are looking for work that has a purpose. You aren't afraid to roll up your sleeves and get stuff done. You learn quickly.

You move fast. You embrace challenge and detail as well as creative thinking. You believe you have something unique to contribute and you aren't afraid to raise your hand.

You understand that powering human achievement is ultimately about impacting a real person. You are looking for a place to grow and an environment where everyone has a spot and is genuinely welcome.

We're better together : A bright, driven person like you and an industry-leading powerhouse like BAL? It's a perfect combination! We truly want to see you succeed here and become an integral part of our mission to provide an experience that makes a positive difference in people's lives.

Come be a part of something special, where you can have an impact and be valued just for being you!

In addition to competitive pay, a discretionary annual bonus, and a supportive, team oriented culture, we offer an outstanding benefits package that includes medical, dental, vision, disability, and life insurance, sick time, unlimited vacation, and 401(k) with company match.

OVERVIEW : The Administrative Assistant Supervisor services to support the overall management of an Administrative Assistant team within a particular practice group or office.

The Administrative Assistant Supervisor is primarily responsible for leading a team of employees. Communicates company goals, best practices, and deadlines to the team.

Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance.

Communicates concerns and policies among management and team members.

RESPONSIBILITIES

• Supervise Administrative Assistants and set day-to-day operational objectives for the team
• Manage mail room issues and come up with effective solutions
• Ensure policies, practices and procedures are understood and followed by direct reports and clients
• Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.
• Assist management with hiring processes and trains new hires on administrative duties.
• Review all approvals and filings and keep up to date on any changes that have occurred.
• Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance.
• Generate and shares comprehensive and detailed reports about team performance.
• Verifies entered data by reviewing, correcting, deleting, or re-entering data as required for accurate output (meeting quality standards).
• Resolves discrepancies by using outlined procedures or returning incomplete files to the Paralegals for resolution.
• Provides quality customer service, including interacting with clients, answering client inquires, and effectively handling client concerns / complaints.
• Make photocopies
• Send faxes and scan documents
• Retrieve and / or return files
• Other duties as assigned

SUPERVISORY RESPONSIBILITIES :

• May coach, lead, and motivate team to meet strict deadlines.
• May determine and adjust team and individual objectives.
• May monitor and analyze department work to develop more efficient use of resources while maintaining a high level of accuracy.
• May be responsible for establishing a positive work environment, providing career development opportunities, executing performance management, conducting feedback sessions, maintaining accountability, and establishing goals for continuous improvement.
• Bring extraordinarily high personal energy to the task at hand, and create an environment that fosters passion and teamwork.
• Understanding of and experience in leading change.
• Provide training to new and existing staff as needed.

QUALIFICATIONS :

• Ability to make sound judgment calls
• Ability to work well with minimal supervision
• Ability to catch errors and correct the work of others
• Superior client service skills
• Ability to prioritize
• Ability to meet deadlines and goals

Physical Requirements :

• Able to maintain a sedentary position for up to 90% of the work day
6 days ago