Senior Analyst, Fraud Analytics and Reporting

The role

will be tasked to partner with a team of onshore and offshore analytics professionals to drive Fraud Prevention excellence through process analytics and reporting.

You will partner with different Fraud Prevention teams to understand strategy & processes, develop management reporting, and identify opportunities to increase automation, balance efficiency and capacity and drive independent controls.

Senior Analyst of Fraud Analytics & Reporting reports directly to the Senior Manager of Fraud Analytics & Reporting.

What you'll do :

Leverage data and analytics to gain insights and drive efficiency and effectiveness

Utilize data analytics and tools to identify gaps in fraud operations work, and partner with fraud operations managers to design solutions

Provide ad-hoc reporting and analytics to identify key drivers of fraud complaints

Lead design, development and maintenance of wing-to-wing Fraud Operations reporting to drive key performance indicators and SLAs.

Partner with WorkForce Management to drive effective challenges on assumptions and forecasting methodology

Partner with a team of analysts to ensure flawless execution in Fraud Operations analytics

Support the development of new processes and new product launch by identifying business requirements from Fraud Operations analytics point of view

Lead for all cross-functional discussions related to Fraud analytics

Teamwork is Job 1 daily critical collaboration is necessary with Fraud Operations, Fraud Prevention Policy, Fraud Platform, other Risk functions, and Engineering Product Design.

The collaboration ensures transparency in data source, knowledge sharing and clear communications to execute concisely

Members are our Passion ensure our SoFi members are protected from fraud at every touchpoint but also equally provide timely service.

Leverage analytics to understand Member complaints and partner with Fraud Operations to deliver best experience while balancing fraud threats and deliver timely services

Innovate we need you to bring your brightest ideas to build best-in-class fraud operations processes across SoFi’s wide suite of products

Data Driven Lead the discussion on change management using data to drive the change. Collaborate with workforce management, Fraud Operations, PMO, and Risk Infrastructure to help architect the future of fraud operations with analytically based assessment and deployment capabilities to drive efficiency, right staffing, and agent level accountability

Challenge Status Quo constantly evaluate and identify opportunities to improve the Fraud Operations process or identify opportunities to make changes to optimize balance of Member experience, fraud prevention, and costs;

re-evaluate technological infrastructure to continuously optimize the balancing equation

Drive Performance Outcomes Design instrumentation to drive performance at the Fraud Operations. Defined operational SLAs through data as well as identify anomalies

Risk Controllership Understand and design appropriate Fraud Operations control points, lead monthly Operational reviews and identify drivers to ensure flawless executions by Fraud Operations.

Be a Fraud Operations Analytics SME Serve as a subject matter expert for Fraud Operations process control points and data assets.

Qualifications

2-4 years of Fraud Analytics experience

Have an in-depth understanding of different analytics approaches to solve different types of business opportunities

Experience analyzing large datasets using SQL / Python and other statistical analysis packages to drive strategies to balance Member experience and loss prevention

Strongly Preferred : Have experience managing fraud strategies or Operations analytics

What you'll need :

2-4 years of Fraud Analytics experience

Have an in-depth understanding of different analytics approaches to solve different types of business opportunities.

Experience analyzing large datasets using SQL / Python and other statistical analysis packages to drive strategies to balance Member experience and loss prevention

Strongly Preferred : Have experience managing fraud strategies or Operations analytics

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

Pay range : $99,200.00 - $186,000.00

Payment frequency : Annual

This role is also eligible for a bonus and competitive benefits. More information about our employee benefits can be found in the link above.