HVAC Service Dispatcher
Job Description
Job Description
PLEASE, NO CALLS. ALL CANDIDATES MUST APPLY ONLINE
Nick's Refrigeration has been a family-owned and operated HVAC company, servicing Thibodaux and its surrounding areas for over 75 years.
We take pride in our years of success in delivering honest and reliable solutions to our community. We use our extensive experience to help our customers enjoy consistent comfort all year.
Currently, we have an immediate opening for an HVAC Service Dispatcher who will be managing our technicians' schedules to conduct service calls in the most efficient manner possible to maximize time and profitability.
Respond to inbound calls from clients, understand their needs, and correctly and effectively schedule work orders. Review technician paperwork for accuracy and communicate effectively with managers, techs, and customers.
Provide exceptional customer service to both internal and external customers. Take initiative, think quickly, adapt to, and implement changes to the schedule, and communicate those changes to all parties affected while maintaining an upbeat and professional attitude.
What We Offer :
- Medical insurance - $300 / month company paid
- Dental Insurance
- Paid time off, 9 paid holidays
- 401k with 3% match
- Professional development
- Holiday parties
- Fun team-building events
- All-inclusive paid trip to a destination location if the team meets the goal
Work Hours : Monday through Friday, 8 : 00 am - 5 : 00 pm, 7 : 00 am - 5 : 00 pm during peak season
Pay Range : $22.00 - $24.00 / hour depending on experience + spiffs
Required Qualifications :
- 1 year of dispatching for HVAC, electrical, plumbing, or similar industry
- Computer proficiency in Word, Excel, Outlook
- Experience in reviewing documents for accuracy
- Ability to manage a multiple-line phone system
- Geographical knowledge of service area or map reading skills
- Ability to communicate effectively both verbally and in writing
Preferred Qualifications :
- Knowledge of HVAC CRM
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