SERVICE NOW BUSINESS ANALYST

Service Now Business Analyst

Location

US-VA-Fairfax

2024-1188

Remote

Overview

JOB TITLE : ServiceNow Business Analyst

GOVERNMENT AGENCY : USMS

POSITION INFORMATION : Full-time

LOCATION : 100% Remote

BENEFITS : Health, Dental and Vision, 401(k), Tuition Reimbursement, Flexible Spending Account (FSA), 11 Paid Federal Holidays, 3 weeks' Paid Time Off

POSITION OVERVIEW :

The Information Technology Division (ITD) provides an extensive range of information technology services, support, and management to the agency.

ITD has ownership of a variety of key activities including the USNCB Helpdesk, Network Architecture and Engineering, eDiscovery, IT Security, and Application Development to support the USNCB's operational needs.

ITD seeks to modernize operations to optimize productivity, unite divisional services, and enhance the overall customer experience by implementing an innovative, scalable, single Enterprise Digital Workflow Automation platform.

USNCB seeks to procure services for the implementation of a managed ServiceNow IT Service Management (ITSM) solution hosted in a Government Community Cloud (Rated Impact Level High) environment.

The new solution will enable the USNCB to transform the impact, speed, and delivery of IT services and support while increasing productivity and providing a positive customer experience.

ITC Federal, LLC, (ITC) is an information technology and consulting company focused on servicing the needs of the Federal Government.

ITC's mission is to apply earned expertise in DevSecOps, Cloud Computing, Federal Financial Systems, App Dev, and Cyber Security to assist our clients in achieving their mission.

ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment.

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first.

At ITC , you'll help protect our national security while working on innovative projects that offer opportunities for advancement.

Responsibilities

RESPONSIBILITIES :

Capture business and user requirements as stories; works with the Platform

Developers / System Administrators to ensure stories are understood, developed, tested, and

delivered to specification.

Meet with the Program Manager, process owners and stakeholders as needed for business

process reviews to understand and agree to the current USNCB priorities, requirements / user

stories for implementation of ServiceNow.

Conduct workshops with the client / program manager, process owners and stakeholders to

identify and document requirements, develop user stories, identify, and address any gaps

between requirements and best practices.

Perform gap analysis between the out of the box (OOTB) features and functions of

ServiceNow versus the provided business processes and requirements.

Effective verbal and written communication skills. Should be able to adapt

communication style to suit different audiences / requirements.

Effective facilitation skills. Should be able to facilitate group discussions.

Attention to detail. Should be able to develop accurate written materials.

• Action orientated. Should be able to follow up on feedback to ensure positive outcomes.
• Workshop - Collaborate with the team to develop the best solution documenting the

workflows (e.g., flowcharts) and access controls for signoff.

Workshop and Sprints - Facilitate, develop, and refine User Stories to completion to

ensure high-quality Acceptance Criteria for each Story.

Qualifications

REQUIRED SKILLS / EXPERIENCE :

BS / BA in Computer Science, Information Systems, Engineering, Business, Political

Science, or other technology related discipline, desired

• 5+ years of Business Analysis experience
• JIRA / Scrum Master experience / knowledge

CLEARANCE REQUIREMENTS : Active DoD Secret (minimum); can cage higher level DoD clearances

WORK ENVIRONMENT AND PHYSICAL DEMANDS : Candidate must be able to function in general office environment.

ITC Federal is an equal opportunity / affirmative action employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.