Service Dept. Support Specialist
Job Category : Operations Services Requisition Number : SERVI018250 Showing 1 location Job Details
Description
At EMCOR Services Team Mechanical, we're driven by values. We use them as a metric, a guideline, a way to ensure that each activity we engage in is aligned with the principles we believe in.
We bring our best to our organization everyday, and our values speak to that commitment.
EMCOR Services Team Mechanical offers complete building systems solutions for a wide array of commercial, industrial, healthcare, and other clients.
Regardless of the size or complexity of the project, we can design, install, replace, repair, and maintain a full range of heating, ventilation, and air conditioning (HVAC) systems.
EMCOR Services Team Mechanical has an immediate need for a Service Department Support Specialist (SDSS)
SUMMARY
The SDSS is responsible for assisting / supporting the Service Department Dispatch Coordinator in the day-to-day operations of the service team.
QUALIFICATIONS
o Excellent customer service skills
o Comfortable on the phone with an exceptionally friendly and helpful demeanor
o High level of structure and organization
o High attention to detail
o Communication and responsiveness
o Capable of multi-tasking
o Ability to work in a fast-paced environment
ESSENTIAL FUNCTIONS
While under the supervision of the Vice President of Service, the SDSS must be able to effectively and accurately perform the following duties that include but are not limited to :
Answer calls from customers and field service technicians.
Organize service requests
Monitor email requests from external customers
Enter new work orders and jobs into our systems
Coordination and scheduling of repairs & installs with multiple internal / external customers
Review / approve payroll
Call existing customers and offer to set up maintenance calls
Schedule jobs and dispatch service technicians
Maintain knowledge of service technician whereabouts in order to provide accurate estimate of technician arrival to the customer
Enter and provide purchase orders to account managers and service technicians
Provide backup dispatching duties as needed (training on dispatch system will be provided)
Check in service paperwork and close completed service tickets daily
Update the dispatch board in EMCOR proprietary system (COINS)
Maintain the weekly service technician schedule (and on call schedule) and process (weekly) all service technician time sheets
Ensure accuracy of service technician time sheet entry and provide time sheets for payroll each Monday.
Process field technician expense reports
Efficiently dispatch all HVAC service requests to the service technicians
Enter and maintain detailed notes in electronic customer files
Participate in department meetings as requested
Performs additional assignments as requested and maintains a teamwork attitude.
ESTM requires all new hires to be vaccinated for COVID-19. This position will require the successful candidate to show proof of a complete COVID-19 vaccination.
ESTM is an equal opportunity employer and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success.
Equal Opportunity Employer / Veterans / Disabled
Qualifications
Skills
Behaviors
Motivations
Education
Preferred
High School or better.
Experience
Required
dispatch / call center experience a plus 6-12 months customer service experience Ability to read a map
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