sap customer service rep

sap customer service rep.

barrington , illinois

posted 3 days ago

job details

summary

$23 - $27 per hour

temp to perm

associate degree

category computer and mathematical occupations

reference1065322

job details

job summary :

Our client is a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis is looking for a CONTRACT-TO-HIRE SAP Customer Service Representative to start ASAP.

The SAP Customer Service Representative is responsible providing customer support, handling incoming orders, verifying customer purchase order accuracy, confirming purchase orders with customers, resolve discrepancies, and providing technical support.

This position is part of the Customer Support - Multifunctional located in Deer Park, IL and to start, will be a hybrid position working in the office 3X a week.

However, starting in January 2025, the entire company is going back to 5 days a week, Monday - Friday.

You will be a part of the Customer Support team and report to the Manager Customer Service. If you thrive in a multifunctional, fast paced, supporting role and want to work to build a world-class customer support organization-read on.

In this role, you will have the opportunity to :

Process daily orders received through multiple channels (phone, email, fax, EDI)

• Professionally handle incoming requests through multiple channels (phone, email, fax,) from external and internal customers and ensure that issues are resolved both promptly and thoroughly by clarifying the customer's complaint;
• determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment;

following up to ensure resolution according to current processes.

Responsible for daily management which includes reviewing the status of all open orders, return goods authorization (RGA's) and insuring timely resolution.

Working all reports including GIT, blocked and incomplete order tracking to ensure deliveries are not delayed to the customer.

The essential requirements of the job include :

SAP software experience

Proven track record of using Microsoft Office (Excel, Word, PowerPoint, Outlook)

It would be a plus if you also possess previous experience in :

Associates Degree a must

Minimum 2 years of Customer Service / Order Entry experience preferred

location : Deer Park, Illinois

job type : Contract

salary : $23 - 27 per hour

work hours : 8am to 5pm

education : Associates

responsibilities :

Process daily orders received through multiple channels (phone, email, fax, EDI)

• Professionally handle incoming requests through multiple channels (phone, email, fax,) from external and internal customers and ensure that issues are resolved both promptly and thoroughly by clarifying the customer's complaint;
• determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment;

following up to ensure resolution according to current processes.

Responsible for daily management which includes reviewing the status of all open orders, RGA's and insuring timely resolution.

Working all reports including GIT, blocked and incomplete order tracking to ensure deliveries are not delayed to the customer.

SAP software experience - you will be documenting, looking up account numbers, looking up warehouse locations, tracking orders, entering orders, checking on product availability all in SAP! Then you will be documenting all in Salesforce.

Checking for pricing accuracy, issuing returns, and ordering replacements.

qualifications :

Experience level : Experienced

Minimum 2 years of experience

Education : Associates

skills : Windows

Windows

SalesforceEqual Opportunity Employer : Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.

If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.

com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.

In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.