Retail Lacrosse Service Specialist

At DICK’S Sporting Goods , we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams.

We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW :

ROLE RESPONSIBILITIES :

The Lacrosse Service Specialist is responsible for providing excellent customer service in the General Sports Department with a focus on Lacrosse Product and Lacrosse Stick Stringing.

Supports Company standards of selling and customer service by providing a friendly environment, including greeting and acknowledging every customer and maintaining solid lacrosse and team sports product knowledge.

Responsible for implementation of merchandise presentation standards and signage of General Sports Department to meet Company standards and to maximize profits.

Provides product and service recommendations according to customer’s needs.

Manages workflow for all customer lacrosse stick stringing services including establishing turn-around times to meet customer’s needs.

Manages lacrosse stringing service supply inventory by accurately tracking shop usage.

Completes, organizes and stores all customers’ work orders.

Maintains and participates in all recovery and cleanliness standards.

Promote company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).

Adhere to established policies and procedures related to safety, loss prevention and standard 0perating procedures.

Maintains confidentiality of all Company information.

Create an inclusive store environment where everyone (teammates and customer) feels welcome, safe, and is treated with respect.

Take an all-hands-on-deck approach to support the team across the store.

Perform other tasks as assigned by management.

TEAMMATE TRAITS :

Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience.

Here are the traits we look for in our store teammates :

Ensures Accountability

Customer-Focus

Collaborative

Instills Trust

Decision-Quality / Decision-Making Abilities

Action-Oriented

QUALIFICATIONS :

Prior retail sales, cashier, or customer-focused experience preferred

Must have Lacrosse Stick Stringing Experience

Must have extensive Lacrosse product knowledge and experience either playing or coaching lacrosse

Prior retail sales, cashier, or customer-focused experience preferred

Must have Lacrosse Stick Stringing Experience

Must have extensive Lacrosse product knowledge and experience either playing or coaching lacrosse