Contact Center Engineer

VirtualVocations
Olympia Heights, Florida, United States
Full-time

A company is looking for a Contact Center & Telecommunications Engineer to provide smart solutions and high performance of telecom systems.

Key ResponsibilitiesDesign, implement, and maintain telecommunications systems, including Genesys Cloud CXMonitor and troubleshoot telecommunications systems to ensure high availability and performanceProvide technical support and training, and develop documentation for telecommunications systemsRequired QualificationsMinimum of 5 years of experience in telecommunications engineeringPrevious experience with Genesys Cloud CX highly preferredStrong understanding of telecommunications systems and protocolsExperience with VoIP, SIP, and other telecommunication technologiesProject management experience

2 days ago
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