Pension Administration Client Lead

In order to make an application, simply read through the following job description and make sure to attach relevant documents.

Mercer, a place where extraordinary individuals can do their best work and lead their best lives! We believe in camaraderie and collaboration, no matter what your role, level, experience or background.

Are you interested in being part of a world class, innovative benefit consulting organization? Then Mercer is the place for you.

We have an opportunity for an experienced Pension Administration Client Lead to join our Pension Administration Team.

What can you expect?

• Be a pivotal member of the Client Delivery Leadership team and have direct influence on future developments and successful planned growth of Mercer Services
• Build client relationships and demonstrate a working knowledge of client pension plan
• Conduct day-to-day management of accounts to ensure delivery of timely and accurate work product
• Prepare and peer review calculations and work product of peers for accuracy and reasonableness, serving as a thorough reviewer of data and results, and draft correspondence to clients

We will count on you to :

Maintain a high level of professionalism and sense of urgency to ensure client and participant expectations are consistently met;

extensive contact with clients and Mercer consultants

• Serve as a subject matter expert on the client's plans and administrative procedures; serve as the key resource for day-to-day issues
• Ensure that the team delivers quality service to our clients, accuracy and time standards are consistently met; direct the team to handle plan or client specific questions;

keep the team updated on client's plan and benefit regulations by testing their knowledge and through training and development

Manage client business process and identify areas for continued improvement; may support more than one client team based on project scope and complexity

What you need to have :

• Bachelor’s degree
• Three to five years’ experience in defined benefit administration
• Strong proficiency with MS Excel and Word (proficiency in MS Access & MS Project highly preferred)
• Previous experience creating business processes for project implementation
• Excellent problem solving and analytical skills; proven ability to research, follow up and resolve complex issues or problems surfaced by the team
• Strong supervisory and leadership skills; ability to model desired work values and practices for other team members
• Ability to create a team setting that encourages both individual and team accomplishments; ability to establish goals and evaluate the performance of team members

What makes you stand out :

• Excellent oral and written communication skills; ability to present complex issues / data with a high level of clarity and impact
• Experience processing pension calculations
• Strong attention to detail with the ability to organize, plan, and prioritize to meet deadlines.

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex / gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.

If you have a need that requires accommodation, please let us know by contacting [email protected]

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