Overview
Job Summary : Assists the ProAct IT department with requests for reports from clients, management, and staff in an accurate, organized and timely manner.
Helps with the management / audit of daily, monthly, ad-hoc and quarterly standardized reporting requests. Utilizes CRM system to document and respond to requests making sure SLA’s are met.
Responsibilities
Job Duties :
- Responsible for preparing standard reports for clients, management and staff utilizing the ProAct suite of reporting tools which include Microstrategy and SSRS
- Responsible for providing support to current team members in terms of reporting and content clarification
- Assists with running reports and actively participates in all aspects of the ProAct reporting environment
- Assists in data file error reporting processes
- Responsible for completing all mandatory and regulatory training programs
- Perform other duties as assigned
Qualifications
Educational Requirements :
- Minimum : High School Diploma
- Preferred : Associates Degree or higher
Experience Preferred :
- Preferred : 1-year previous experience in a health benefits related field
- Must be proficient with prior experience using Excel
- Must possess knowledge of security concepts applicable to this role and function.
Special Conditions of Employment :
- Drug test
- Initial and continuous exclusion and sanction / disciplinary monitoring
- Any and all additional eligibility requirements based on the specific position
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