Billing Manager
Copay is currently looking to hire a Billing Manager within our Billing Operations division. This position falls under our Lodging line of business and is located in Wichita, KS. In this role, you will serve as the primary liaison and relationship manager for the client, while providing unparalleled customer service, service recovery, technical assistance, and exemplary high-level relationship management. The Billing Account Manager is responsible for identifying opportunities to enhance service and is expected to be initiative-taking to identify current and future client needs. This position requires the individual to be extremely meticulous and enjoy working in a fast-paced environment. The Billing Account Manager is expected to have a complete knowledge base on all their clients, utilizing various reports to track trends, advanced customer service skills, and the ability to work in a high-pressure environment with service deliverables at a premium expectation. This position will oversee the migration between the Billing Team, Account Manager, and Customer. The Billing Account Manager reports directly to the Senior Director of Billing and will regularly collaborate with other teams and departments.
As a Billing Account Manager, you will be expected to work in an office environment. CORPAY will set you up for success by providing :
- Assigned workspace in Wichita, KS office.
- Company-issued equipment
- Formal, direct training
The responsibilities of the role will include :
Building and maintaining lasting relationships, which include intimate knowledge of accounts, including essential contacts, account preferences, and activity flows for past, present, and futureOnboarding hotels to the billing processReporting to ensure all client feedback, trends, highlights, and lowlights recording for the Executive teamsCommunicating with clients, resolving conflicts, and ensuring compliance on client deliverables and revenueCollaborating closely with all needed teams, both internally and externally, to provide solutions for potential issues and / or opportunitiesMonitoring and managing accounts in accordance with all key metrics.Communicating with client(s) (in-person, phone, electronic) on a frequency that is acceptable to the client(s)Conducting regular business reviews, such as monthly calls, with clients utilizing reporting tools, based on client and company needsAttending all scheduled trainings, meetings, and other events as assigned by supervisor or other levels of leadershipMeeting deadlines for any monthly, quarterly, or yearly goalsReporting quarterly on client(s) account health, success & risks of the portfolio(s)Maintaining an intimate knowledge of key accounts, account preferences, and activity flowsWorking effectively with hotels, clients, and other TA Connections employees to ensure timely and accurate completion of invoicingManaging escalated vendor issuesRequired to have in-depth billing experience and be able to speak to customers about the processDetail-oriented to understand accounting procedures or navigate through Copay's system(s)Identifying risks related to the vendor and client invoicing processMaintaining effective communication with team members, including regular meetingsOther duties as assigned by the Senior Director of Billing or VP of BillingQualifications & Skills :
College degree or 1-2 years of previous account management-related experienceHigh-level presentation skillsDemonstrated strong ability to negotiate, teach others, and report on key metrics.Demonstrated ability to work in a team environment and deliver superior service with a high degree of accuracy.Demonstrate a high focus on managing up on responsibilities.Highly skilled in consulting, negotiating, and communicating with customers.Demonstrated knowledge of Microsoft Word, Excel, Outlook, PowerPoint and navigating the internetDemonstrated ability to problem solve at an elevated level through critical thinking.Prominent level of professionalismDemonstrates ability to learn and grow the depth of industry knowledge.Excellent personal interaction, communication, and phone skills along with a high degree of initiative, personal responsibility, ownership, and commitment to providing the highest level of customer service.Benefits & Perks :
Medical, Dental & Vision benefits available the 1st month after hireAutomatic enrollment into our 401k plan (subject to eligibility requirements)Virtual fitness classes offered company-wideRobust PTO offerings including : major holidays, vacation, sick, personal, & volunteer timeEmployee discounts with major providers (i.e. wireless, gym, car rental, etc.)Philanthropic support with both local and national organizationsFun culture with company-wide contests and prizesEqual Opportunity / Affirmative Action Employer :
Copay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and / or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and / or interview process, please notify a representative of the Human Resources Department.