Collector (Full-Time)

Are you goal-oriented ? Are you a good listener? Does helping people overcome and resolve financial challenges give you a sense of accomplishment?

If so, then we have a great customer-service focused opportunity for you with competitive pay, an unlimited monthly bonus potential, and more!

Reporting to our Head of Central Collections and Vehicle Remarketing, our Full-Time Collectors are part of an enthusiastic and motivated team of collections professionals that helps us service and retain customers.

Using our customer-service oriented approach, you will be working with our Cash Store customers who are past-due on their short-term consumer loans.

This is a great opportunity for a talented person to broaden his / her customer service experience through comprehensive on-the-job training in a fun, leading-edge call center environment.

Our Full-Time Collectors are based at our Administrative Office (HQ) in Irving (Las Colinas), Texas. We are an Equal Opportunity Employer.

Key Responsibilities

• Make outbound phone calls to set up effective and immediate payment arrangements that resolve the customer’s delinquency
• Find mutually beneficial payment arrangements that will allow us to retain the customer
• Sell the customer on the idea of paying off their debt
• Counsel the customer on how to increase income / decrease expenses
• Receive inbound calls from customers, employees, and other parties with questions or problems that need to be resolved

Required Qualifications

• High School Diploma, G.E.D., or equivalent
• 1+ years of collections experience in the retail, banking, financial services, healthcare, utilities, or hospitality industries
• 1+ years of experience working in a call center
• Ability to type and talk at same time, as well as stay focused in a busy (possibly distracting) environment
• Excellent time-management skills
• Strong attention to detail
• Must pass a credit and criminal background check
• Must meet minimum performance and attendance standards
• Local (Dallas / Fort Worth area) candidates only no relocation
• Must be currently authorized to work in the United States without sponsorship and not require sponsorship in the future

Preferred Qualifications

• 3+ years of collections experience in the retail, banking, financial services, healthcare, utilities, or hospitality industries
• 3+ years of experience using a dialer to collect past-due payday loans, medical debts, utility bills and / or credit card delinquencies
• Familiarity with FDCPA and other collections laws and regulations

Compensation

• $21.87 per hour starting pay
• Receive up to an additional 12% increase in pay in your first year through scheduled wage increases!
• Unlimited incentive potential!

Benefits

• Medical, dental and vision
• Voluntary life / AD&D
• Short-term & long-term disability
• 401K with company match
• Paid vacation, holidays and sick time
• Paid maternity, paternity, extended medical leave and jury duty
• Corporate discount program on personal cell phone accounts with select providers
• Business casual work environment
• On-site fitness center
• On site grab-n-go deli

Training

All Collectors go through a comprehensive training program

Work Schedules

Post training, work schedules are generally available in the morning, evening, and on weekends. Full-Time Collectors typically work between 39 and 40 hours per week.

Our hours of operation are :

• Monday thru Friday - 8 : 00am to 9 : 00pm
• Saturday - 9 : 00am to 4 : 00pm
• Sunday - 4 : 00pm to 9 : 00pm

About Cottonwood

Founded in 1996, Cottonwood Financial is one of the largest privately held retail consumer finance companies in the United States.

With our customer-centric focus, we offer an innovative mix of financial products and services through our FinTech (online / digital) lending portal, Cashstore.

com, as well as through our 180+ brick-and-mortar retail store locations in multiple states, under our Cash Store brand.

We are positioned to grow, our locations are 100% company-owned (no franchises), and we have been named multiple times to the Inc.

5000 list of America’s fastest-growing private companies , as well as to the Dallas 100 list of the fastest-growing private companies in North Texas.

Cottonwood Financial is proud to be an equal opportunity employer.