What you will do
- Receive service calls from Service Resource Center, including a brief description of equipment / system malfunctions.
- Contact customer representative and ascertain equipment / systems problems.
- Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications.
- These include but are not limited to wet (steel, copper and CPVC), dry, pre-action, deluge, and fire pumps.
- Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc.
to diagnose and repair equipment.
- Read and interpret blueprints, diagrams, submittals, specifications software / systems, programs, schematics, and operational product manuals.
- Exhibit effective customer service skills by consistently communicating with the district staff and customers to ensure complete customer satisfaction.
- Electronically complete Service Acknowledgements with proper coding and obtain customer’s signature.
- Participate in a scheduled On-call rotation.
- Perform other duties as assigned.
What we look for
Required
- High School Diploma or equivalent required
- Must be willing to travel.
- Ability to follow verbal and written instructions
- Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
- Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
- Ability to work flexible hours including weekends to meet customer requirements
- Able to participate in an on-call rotation schedule - Overnight travel will be required
- Demonstrate a high level of customer service
- Maintain truck inventory to ensure timely response to customer needs
- Ability to adhere to, implement, and always follow safety guidelines and procedures
- Strong organizational skills, positive attitude, and an ability to learn quickly
- Possess a valid driver’s license and driving record that meets company requirements
- Able to pass a pre-employment background and drug test
Preferred
- NICET Level II
- 5 years of documented experience in Fire Sprinkler / Suppression industry Experience in reading and interpreting blueprints, submittals, and operational / product manuals
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