Talent.com
Assistant Front Office Manager

Assistant Front Office Manager

FAIRMONTAustin, TX, US
job_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Overview

As Assistant Front Office Manager, you will support the daily operations of the Front Desk and Royal Service (hotel communication) teams. You'll assist with colleague supervision, guest engagement, and departmental coordination to help ensure a seamless, luxury experience from arrival to departure and beyond. In this hands-on leadership role, you will contribute to training, scheduling, and maintaining service excellence, while growing your leadership skillset in a supportive, high-energy environment.

What's in it for you :

  • This position is salary non-exempt, overtime eligible. Salary of $70,000.
  • Employee travel program offered discounted rates in Fairmont's and Accor worldwide
  • Parking / Commuting discounts
  • Medical, dental, vision insurance available for all full-time colleagues and their families. Additional supplemental insurance available, Free base employee only medical insurance
  • 401K retirement plans with a 4% match for all colleagues
  • Paid meal breaks with complimentary meals served in our Staff Dining room
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference through our Corporate Social Responsibility activities
  • Fun, elegant atmosphere with amazing colleagues!

Responsibilities

Summary of Responsibilities :

Reporting to the Director of Rooms, the Assistant Front Office Manager is responsible for the effective operations of the Front Desk and Royal Service Teams. The successful candidate will be a team champion and a recognized team leader.

  • Assist in overseeing the day-to-day operations of the Front Desk and Royal Service teams, ensuring consistent delivery of elevated, intuitive guest service.
  • Act as a leader on the floor, greeting and engaging with guests, addressing concerns with professionalism, and serving as Manager on Duty when required.
  • Ensure the lobby and all public areas maintain a consistently polished, luxury presentation—addressing cleanliness, organization, ambiance, and team readiness.
  • Conduct regular walkthroughs of the lobby and public spaces to identify opportunities for service recovery, presentation enhancement, and colleague support.
  • Collaborate with Bell, Valet, and Concierge teams to ensure a unified and welcoming arrival experience that reflects the elegance and warmth of the Fairmont brand.
  • Assist in preparing schedules, coordinating shift coverage, and ensuring adequate staffing to support optimal guest service during all times of day.
  • Support the onboarding, mentoring, and ongoing training of new and existing colleagues, reinforcing a culture of excellence, accountability, and pride in service.
  • Promote an engaging team environment by recognizing success, offering constructive feedback, and helping colleagues grow in their roles.
  • Monitor guest feedback using insights to enhance service strategies and guest satisfaction.
  • Respond to all internal and guest inquiries and e-mails in a timely manner
  • Maintain close collaboration with Housekeeping, Engineering, and Food & Beverage teams to ensure a seamless and cohesive guest journey throughout the hotel.
  • Ensure compliance with all safety, emergency, and cash-handling protocols.
  • Other duties as assigned

    • Qualifications

    Qualifications

  • Minimum of 1 year of leadership experience in front office or rooms division operations, preferably in a luxury hotel environment
  • Experience with Opera PMS and guest engagement platforms such as TrustYou is an asset
  • Demonstrated ability to lead high-performing teams in a fast-paced, guest-facing environment
  • A natural communicator with strong conflict resolution, interpersonal, and service recovery skills
  • Passionate about luxury hospitality, team development, and creating memorable guest experiences
  • Flexible schedule, including evenings, weekends, and holidays, as required by business demands
  • Degree or diploma in Hospitality Management or a related field is an asset
  • Computer literacy required : Windows XP, MS Office, Property Manager, and Royal Service an asset
  • Must hold valid USA work authorization

    • Additional Information

    All your information will be kept confidential according to EEO guidelines.

    Our commitment to Diversity & Inclusion :

    We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

    We are an equal opportunity employer. All offers contingent on background check and E-Verify.

    Do what you love, care for the world, dare to challenge the status quo!

    BELIMITLESS

    J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Front Office Manager • Austin, TX, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Front Office Manager

    Front Office Manager

    Island Hospitality ManagementAustin, TX, US
    serp_jobs.job_card.full_time
    You will be responsible for ensuring the overall success of the front desk, guest satisfaction, and product quality standards are being met or exceeded. This position may require flexible scheduling...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Assistant Field Office Manager (Austin, TX) Austin Bridge & Road

    Assistant Field Office Manager (Austin, TX) Austin Bridge & Road

    Austin ExternalAustin, TX, US
    serp_jobs.job_card.full_time
    Assistant Field Office Manager (Austin, TX) Austin Bridge & Road.Austin Industries is one of the nation's largest, most diversified U. With more than 7,000 employee-owners, Austin Industries provid...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    (Charleston, SC) - Assistant Front Office Manager (LUXURY HOTEL)

    (Charleston, SC) - Assistant Front Office Manager (LUXURY HOTEL)

    B&B Hospitality Staffing LLCAustin, TX, US
    serp_jobs.job_card.full_time
    Our Premier client is looking for an.Assistant Front Office Manager.Assistant Front Office Manager.Front Office in accordance with hotel standards. The person applying to this position.Four or Five ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Assistant Manager -Lane Bryant

    Assistant Manager -Lane Bryant

    KnitWell GroupRound Rock, TX, US
    serp_jobs.job_card.full_time
    Our founder, Lena Bryant didn't set out to change fashion forever, but that's exactly what she did.Lane Bryant remains the iconic plus-size brand. Empowering women is kind of our thing.Our inclusive...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Full Time Office Manager

    Full Time Office Manager

    SafeSplash Round RockAustin, TX, US
    serp_jobs.job_card.full_time
    Office Manager (Full-Time) in Austin.Looking for a dedicated Office Manager to join our growing company.This full-time role is perfect for an outgoing, enthusiastic, and motivated individual who en...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Pet Resort Assistant General Manager

    Pet Resort Assistant General Manager

    TaurusAustin, TX, US
    serp_jobs.job_card.full_time
    Pet Resort Assistant General Manager.An Assistant Manager (ASM) is a leader and an integral member of the Resort management team. The Assistant Manager reports to the General Manager, and together t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Assistant Manager (P1-1365176-5)

    Assistant Manager (P1-1365176-5)

    Panda Restaurant GroupTaylor, TX, US
    serp_jobs.job_card.full_time
    Panda Express is searching for experienced leaders to join our store management team.Panda is 100% committed to the professional and personal development of our family of associates.That's why we o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Assistant Manager (P1-1364774-5)

    Assistant Manager (P1-1364774-5)

    Panda Restaurant GroupElgin, TX, US
    serp_jobs.job_card.full_time
    Panda Express is searching for experienced leaders to join our store management team.Panda is 100% committed to the professional and personal development of our family of associates.That's why we o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Assistant Manager

    Assistant Manager

    MooyahRound Rock, Texas, United States
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Assistant Manager Responsibilities : .Will assist general manager with all restaurant functions.We are a small box concept so all managers do work positions throughout their day.Daily functions consi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Office Manager

    Office Manager

    TradeJobsWorkForce78748 Austin, TX, US
    serp_jobs.job_card.full_time
    HR function by keeping personnel records up to date, arranging interviews and so on.serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Office Manager

    Office Manager

    Visio LendingAustin, TX, US
    serp_jobs.job_card.full_time
    Visio Lending is the nation's leader in rental home financing.Founded in 2012, Visio enables small- to medium-sized investors to grow their rental home and vacation rental portfolios.Headquartered ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Assistant Manager (P1-1364310-4)

    Assistant Manager (P1-1364310-4)

    Panda Restaurant GroupRound Rock, TX, US
    serp_jobs.job_card.full_time
    Panda Express is searching for experienced leaders to join our store management team.Panda is 100% committed to the professional and personal development of our family of associates.That's why we o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Assistant Store Manager

    Assistant Store Manager

    Extra Space StorageSan Marcos, TX, US
    serp_jobs.job_card.full_time
    Will work between multiple stores in the district.Day shift only : Office closes at 6pm.The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storag...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Assistant Manager - Room Operations

    Assistant Manager - Room Operations

    Marriott InternationalGeorgetown, TX, US
    serp_jobs.job_card.full_time
    Focus on the core content of the job post, removing any extra metadata, navigation mentions, and redundant headers.The goal is to present a clean, beautiful, and high-signal-to-noise ratio job desc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Assistant Manager (P1-1364891-5)

    Assistant Manager (P1-1364891-5)

    Panda Restaurant GroupHutto, TX, US
    serp_jobs.job_card.full_time
    Panda Express is searching for experienced leaders to join our store management team.Panda is committed to the professional and personal development of our associates. That's why we offer paid Store...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Assistant Manager (P1-1364391-5)

    Assistant Manager (P1-1364391-5)

    Panda Restaurant GroupRound Rock, TX, US
    serp_jobs.job_card.full_time
    Panda Express is searching for experienced leaders to join our store management team.Panda is committed to the professional and personal development of our associates. That's why we offer paid Store...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Front of House Restaurant Manager - Uchiko Austin

    Front of House Restaurant Manager - Uchiko Austin

    Hai HospitalityAustin, TX, US
    serp_jobs.job_card.full_time
    Front Of House Restaurant Manager.Uchiko Austin (Hai Hospitality) is accepting applications for a Front Of House Restaurant Manager. We are an innovative and growing restaurant group, looking for in...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Assistant Manager (P1-1365044-4)

    Assistant Manager (P1-1365044-4)

    Panda Restaurant GroupLeander, TX, US
    serp_jobs.job_card.full_time
    Panda Express is searching for experienced leaders to join our store management team.Panda is 100% committed to the professional and personal development of our family of associates.That's why we o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    New Office Manager

    New Office Manager

    TradeJobsWorkforce78745 Austin, TX, US
    serp_jobs.job_card.full_time
    Administrative assistant / officer position available for Business Development.Full time with Medical Insurance and part-time available. New graduate or experienced candidate, he / she can take respon...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Assistant Manager

    Assistant Manager

    Bo Stover 2Taylor, TX, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Assistant Managers and General Managers.This Golden Chick location is expanding and looking for Team Members to join our team. We have values, vision, and a brand purpose for the future.If you would...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30