Senior Technician - Data Center Site Operations

Position Summary

Data Center Operations Engineers are the primary resolver and troubleshoot and solve a range of datacenter infrastructure issues including, but not limited to : hardware, fiber, networking, and related problems.

Key job responsibilities You will be required to engage in physical data center activities. This includes all tasks associated with planning and tracking capacity, rack deployment, rack cabling, hardware and software troubleshooting, and rack decommissioning.

These activities include the following : Lifting and moving material up to 50 pounds each Working in cramped and / or elevated locations.

Bending, lifting, stretching, and reaching. Standing and walking for up to 8+ hours a day. Ascending and descending ladders, stairs, and gangways safely and without limitation.

Work in a noisy environment. Work shifts longer than 8 hours to support 24 / 7 operations (covering both night and day shifts).

A day in the life a Data Center Operations Engineer will demonstrate a breadth of knowledge : Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution.

Show a strong aptitude for troubleshooting and problem solving. Solve problems at their root and step back to understand the broader context Maintain service level agreements through the implementation of proactive issue detection and reporting.

Are biased to act in the absence of direction or support Improve effectiveness through process innovation.

Position Description

Data Center Operations Engineer is responsible forinstallation and maintenance of our Data Center equipment ensuring the smooth functioning of our data center infrastructure.

Position Responsibilities

Installing various hardware as required

Completing service orders in an accurate and timely manner

Performing routine operational maintenance support and hardware maintenance

Responding to customer requests quickly and resolving technical problems effectively

Participating in coordinated, scheduled maintenance activities with multiple parties in multiple locations, following standard procedures

Coordinating with other technical teams to complete various tasks, requests, and / or projects

Frequently moves equipment weighing up to 50 pounds for various needs

Qualifications

Background needed for this position.

The ability to write concise and accurate reports

The ability to appropriately escalate data center incidents and respond to alarms

The ability to communicate effectively with customers and internal staff

The ability to learn quickly and address issues as they arise in a Mission Critical 24 7 environment

Schedule flexibility with ability to work non-standard business hours

Strong work ethic and accountability

The ability to work independently and be able to follow all escalation procedures in regard to critical or emergency situations

The ability to operate in and promote a rigorous process-driven team environment

The ability to logically analyze and solve problems

The ability to effectively multi-task while assisting customers and working on multiple projects

Familiar with computer systems and software programs i.e., MS Word, Excel, MS Outlook

Ability to climb and balance

Ability to stoop, kneel, crouch and crawl

Must be comfortable working in a high stress, fast paced environment with shifting priorities

Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support

Ability to lift up to 50 pounds

Trains and mentors Engineers through on-the-job training (OJT) and by providing direct guidance on specific tasks (e.g., deployments, break / fix);

may complete additional training to obtain or maintain relevant role certifications

Looking for an Candidate that will split time between our Chevy Chase, MD office and Fredericksburg, VA office

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

Benefits :

As an Associate, you’ll enjoy our

• to help secure your financial future and preserve your health and well-being, including :
• Premier Medical, Dental and Vision Insurance with no waiting period
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Reimbursement
• Paid Training and Licensures
• Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.

Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.