Premium Surgery Counselor (Bilingual)

Company Intro :

At American Vision Partners (AVP), we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible.

Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates and Vantage Eye Center.

We are focused on building the nation’s largest and most comprehensive eye care practices and currently operate more than 100 eye care centers in Arizona, New Mexico, Nevada, California and Texas including 25 ambulatory surgical centers.

At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees!

Overview :

As a Surgery Counselor, you’ll be the patient’s guide through the surgery process and are responsible for providing a smooth and exceptional experience.

Your strong detail orientation and multi-tasking skills will be essential to our success in our fast-paced, high-volume environment as you schedule surgeries and surgical appointments, verify insurance, and prepare charts for surgery.

Responsibilities :

Schedules all patient surgeries and pre-operative appointments, including those with the patient’s referring physician, surgical facility, ophthalmologist or technician

Builds relationships with patients, educate patients regarding lens and technology options, overcome objections and close surgical packages

Prepares surgical charts, labels documents with appropriate surgical paperwork per ASC Coordinator specifications

Acts as an effective liaison between the patient, surgeon, referring physician, and the surgical facility in all aspects of pre-operative preparations

Collects all pertinent information for upcoming surgery, such as bookings, lens orders, insurance, and H&Ps and signed consent forms, and transfer to surgical facility.

Aids patients in obtaining financing if needed

Schedules post-operative appointments as appropriate

Demonstrates thorough knowledge of company’s services and procedures, and communicates to patients in a way designed to earn patient’s trust and business

Answer all telephone inquiries from patients, their families, or referring physicians concerning surgery

Perform other tasks as assigned

Qualifications :

High school diploma or GED required; some college preferred

At least one-year of experience in a medical practice; refractive, surgical, aesthetic, or ophthalmology specialties preferred

Ambition, high energy, and determination required

Demonstrated sales skills and the drive to exceed goals and quotas

Must be comfortable discussing financial options and presenting payment plans

Excellent verbal and written communication skills

Ability to make decisions within established protocols and with minimal supervision

Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment

Demonstrated ability to meet deadlines

Strong computer skills

Benefits & Perks :

Your health, happiness and your future matters! At West Texas Eye, we offer medical and dental insurance, significant eye care discounts, 401(k), opportunity for growth, and much more!