Description
Position Overview : The IT Field Support Technician will provide technical support to employees and customers who experience technology related issues and are unable to solve those issue on their own.
Support may occur onsite at facility locations or remotely depending on the given issue. The Technician is responsible for deployment of network technology in their assigned area as well as the deployment and recovery of IT assets in support of employee onboarding and offboarding.
This role will be well versed with troubleshooting issues pertaining to hardware, software, and network infrastructure and will also include remediation of end user device vulnerabilities.
Responsibilities :
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Install, modify, and repair computer hardware and software components.
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
- Conduct regular maintenance and updates to ensure system security and stability.
- Set up and configure new equipment, including desktops, laptops, and peripherals.
- Maintain accurate records of IT inventory and equipment.
- Collaborate with IT teams to ensure efficient operation of systems and networks.
- Implement and enforce IT policies and procedures to ensure compliance and security.
- Offer basic training to end-users on new technologies and software applications.
- Perform other related duties as assigned
Skills and Qualifications :
- Proficient understanding of computer software and hardware, including desktop computers, laptops, network devices, and peripherals
- Basic knowledge of networking principles and protocols.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal abilities.
- Ability to work independently and in a team environment.
- Familiarity with Windows operating systems, Microsoft Office 365, and iOS devices.
- Relevant certifications such as CompTIA A+ and Network+ are a plus.
Education and Experience :
- Associate degree in Information Technology. Computer Science, or related field, or equivalent experience preferred.
- At least one year of experience in customer technical support highly preferred
Physical Requirements :
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 50 pounds at times
- Travel as needed (approximately 60%)
IT Field Support Technician
The IT Field Support Technician will provide technical support to employees and customers who experience technology related issues and are unable to solve those issue on their own. Support may occur onsite at facility locations or remotely depending on the given issue. The Technician is responsible ...
Indiana Grand Calumet River Restoration Field Crew Technician
The Grand Calumet River Restoration Field Crew Technician participates in restoration efforts as part of a Grand Calumet River Restoration Action Team. The Nature Conservancy in Indiana is looking for a Grand Calumet River Restoration Field Crew Technician to join us in protecting more than 500 acre...
Field Service Technician
Field Service Representative to. You will partner with Sales Representatives on executing service plans in strategic district accounts and providing customers with problem solving support. A long term, advancing career path in service, sales, or management. Provide routine service support to Sales R...
Full Time Field Service Technician – Terre Haute, IN
Full Time Field Service Technician – Terre Haute, IN. Full Time Field Service Technician – Terre Haute, IN. Robotics and Digital Solutions (RDS) a Division of The Hillman Group has an opening for a Full Time Kiosk Technician based in and around Terre Haute, IN and surrounding areas. You would begin ...
Traveling Switchgear Field Technician - Oregon
A Field Technician is responsible for assisting in start-up commissioning, integration, emergency service and troubleshooting of Vertiv electrical switchgear 480VAC/15KVAC, including PDU, ATS, PDC, circuit breakers, protective relays, plc, meters and other automated devices as well as mechanical rep...
Oracle Cerner PathNet Configuration Specialist
Senior Consultant Advisor - EMR Candace Bush is recruiting this position. Responsible for configuring the laboratory information system within the Oracle Health platform. Ensure integration with other clinical modules and maintain regulatory compliance, including workflows for ordering, specimen col...
UPS Field Technician
Our client is in the market for a Critical Infrastructure Technician / Field Service Engineer. This global market-leading business is looking for experienced data center technicians who can grow the company’s service and applications to customers. Keep current on Safety Field Change Notices and Serv...
Field Service Technician
The primary responsibilities for this Field Service Technician include providing great customer service while installing, diagnosing and solving. This Field Service Technician position involves driving between CVS. Anchored in our brand — with heart at its center — our purpose sends a personal messa...
Field Service Technician/Remote(Indianapolis, Indiana)
Field Support Engineer in the Indianapolis, IN regional area. The Field Support Engineer will provide in depth technical and customer support of BD Parata’s suite of pharmacy automation products. Provide detailed descriptions of issues and resolution actions in Salesforce Field Service Lightning. As...
Field Service Technician
CliftonLarsonAllen (CLA) Search has been retained by Optima Machinery Corporation for their Pharma Division to identify Field Service Technicians to serve their team. The Field Service Technician is fully remote and can be based anywhere in the U. ...