General Manager/Operating Partner

POSITION SUMMARY : This position is the highest management position at the drive-in and is responsible for leading and managing the drive-in’s operations and employees.

ESSENTIAL JOB DUTIES :

• Recruit, interview, hire, onboard, train, manage, direct, coach, lead, schedule, assign, discipline, and terminate the drive-in’s assistant managers and employees
• Manage drive-in employees’ compensation levels pursuant to company guidelines
• Supervise, lead, and manage all aspects of drive-in operations to provide an optimal guest experience
• Manage opening and / or closing duties
• Handle and properly escalate guest issues / concerns
• Handle and properly escalate employee issues / concerns
• Manage, plan, forecast, and adjust the drive-in’s food, labor, paper, and inventory to maximize cost-control, operational efficiency, quality standards, and customer service
• Lead regular team meetings to ensure employees are focused on operational standards and guest service
• Manage and maintain all drive-in recordkeeping
• Prepare and maintain all necessary operational reports
• Develop, implement, and manage action plans regarding local marketing and business performance
• Ensure proper maintenance of drive-in and equipment
• Supervise and manage vendor performance
• Comply with and enforce all company policies, procedures, and operational standards
• Ensure compliance with all applicable federal, state, and local laws
• Manage regular cleaning and sanitation duties pursuant to operational standards
• Regular attendance

ADDITIONAL DUTIES :

• As needed, perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) to meet operational standards
• As needed, perform regular cleaning and sanitation duties including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease pursuant to operational standards
• Move and stock food product weighing up to 50 pounds
• Perform other job-related duties as assigned or required

TIME / SHIFT EXPECTATIONS : Minimum of 50 hours per week; irregular hours; nights; weekends; and holidays

QUALIFICATIONS AND JOB REQUIREMENTS :

• Education
• Required High school diploma or equivalent
• Preferred Advanced studies in business, restaurant management, or related fields
• Experience
• At least three years of restaurant management experience (QSR preferred)
• Experience running a restaurant shift without supervision
• Experience recruiting, interviewing, hiring, and managing employees
• Knowledge / Skills
• Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO laws, etc.)
• Knowledge of federal, state, and local health and safety laws and regulations
• Basic computer, math, accounting, and reading skills
• Effective verbal and written communication skills
• Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills
• WORK ENVIRONMENT : Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment;
• frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items;

occasional exposure to extreme temperatures based on variable weather conditions

Our vision is simple : to become America’s most loved restaurant brand.

In 1953, the prototype of the first SONIC® Drive-In® opened in Shawnee, Okla. Back then, SONIC revolutionized the ordering process by using curbside speakers that allowed customers to place food orders without ever leaving their cars.

This technology spawned the slogan Service at the Speed of Sound, which translated to one word : SONIC. Troy Smith Sr. aptly changed the name from Top Hat to SONIC Drive-In in 1959.

With a dynamic history, SONIC surges forward while specializing in fresh, made-to-order meals that you can’t get anywhere else.

SONIC’s menu is unique, just like the 3 million customers who order from our drive-ins each day. Nowhere else can you order from a customizable menu featuring Footlong Quarter Pound Coneys (hot dogs with chili and cheese), TOASTER® sandwiches (sandwiches served on thick Texas toast) and handmade Onion Rings that are sliced, breaded and cooked fresh every day in every drive-in.

No trip to SONIC would be complete without a drink featuring our beloved craveable ice. As your Ultimate Drink Stop® with more than 1 million fountain drink and slush combinations, you can’t go wrong.

Also, don’t forget to top your meal corp-patiooff with dessert : it’s the SONIC way. Classics like our hand-mixed Shakes are made with Real Ice Cream® and come in a variety of flavors.

SONIC recognizes that its success is a result of the support of each and every local community. One of our core values is relationships as a way of life and we value the relationship we have with each neighborhood that surrounds a SONIC location.

Our Oklahoma City, Okla. support center focuses on supporting youth through education and arts opportunities within the state of Oklahoma, and the SONIC system bands together through Limeades for Learning®, a nationwide cause branding initiative, to provide essential and innovative learning materials to public school classrooms across the country in partnership with DonorsChoose.

org. Through the award winning initiative, SONIC and our franchise partners have donated more than $13 million to public school classrooms in local communities across the country.

In December 2018, Sonic was acquired by Inspire Brands, a multi-brand restaurant company.