Customer Relations Specialist

Job Description

Job Description

The Cary Company is seeking an ambitious, energetic individual to support our Addison, IL office as a Customer Relations Specialist.

This position is perfect for those who thrive on managing multiple tasks while providing world-class customer service. In addition to being an excellent support for our sales force and management staffs, we are seeking a candidate with strong business acumen.

We have a positive and optimistic culture, and are looking to hire this type of person. The candidate will be required to think beyond the immediate scope of the job, and understand the larger picture of the company.

Responsibilities :

• Help drive repeat business by making exceptional quality of service a high priority, responding promptly and professionally to customer inquiries via phone and email.
• Efficiently process orders and transactions.
• Track and update customers on order status and delivery timelines by coordinating with logistics and shipping partners.
• Ensure accurate and timely order fulfillment by collaborating with the sales and warehouse teams.
• Improve overall customer experience and service efficiency by collaborating with cross-functional teams.
• Resolve customer complaints, concerns, and issues in a diplomatic and effective manner.
• Maintain accurate and organized customer records in the CRM program.
• Recommend new products or services by identifying relevant features and benefits.
• Be a forward thinker by continuously seeking opportunities to enhance customer satisfaction and loyalty.

Qualifications :

• Bachelors degree
• Proven experience in a customer service role a plus
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Proficiency in using customer service software and Microsoft Office Suite.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Detail-oriented with a high level of accuracy in order processing.
• Knowledge of packaging materials and products is a plus.
• Being bilingual in Spanish / English is a plus.

Perks :

• Medical, Dental, Vision Insurance
• Life and Supplemental Insurance
• 401K Provision
• Short Term Incentive Plan
• Profit Sharing
• Cafeteria Plan
• Seasonal company sponsored events
• Work / Life Balance
• Childcare Reimbursement Program
• 9 / 80 Scheduling Option (following 1 year of employment)

A little about the company :

• Been around since 1895.
• Grown from 30 employees in 2005 to 60 in 2010 and now over 240.
• Locations in Addison, IL (Headquarters), Indianapolis, IN (2018), Pittsburgh, PA (2019), Salt Lake City, UT (2021), Livermore, CA (2021), Jurupa Valley, CA (2021), Charlotte, NC (2023).
• We distribute rigid packaging products and industrial filtration.
• We have a beautiful newly renovated corporate office / warehouse in Addison, IL.
• We have a strengths-based approach working to leverage what the employee likes to do and is good at doing.
• Privately owned

We work to build autonomy, connectedness and confidence in your role

• Employees get 2-4 structured one-to-one meetings with their supervisor per year (replaces traditional performance review with a 2-way discussion)
• We have various committees employees can join (Culture Committee and Cary Cares)
• Fun Friday’s, Weekly Yoga, and other company events are some highlights (check out our Facebook page)
• Core Values : Growth, Positivity, Customer Driven, Spirited Work Ethic, In This Together

People that are successful in our culture / company have the following characteristics :

• Positive / optimistic
• Open Minded, but still look for ways to make our systems better
• Curious / Inquisitive
• Customer-Focused (ease of doing business for our customers)
• Supportive of Co-workers

The Cary Company prides itself on its fun, upbeat culture, providing a comfortable work / life balance and a supportive team environment.

Enjoy working at a steady pace, and with knowledgeable co-workers who together create a customer-centric and professional team.

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