Job Description
Job Description
United Merchant Services, Inc. ("UMSI") is a New Jersey-based, comprehensive payment processing company for merchants nationwide.
UMSI continues to introduce innovative payment products and services to merchants and its commitment to excellent customer service has made UMSI one of the top private payment processors in the nation.
Location(s) : Los Angeles, CA, Hackensack, NJ
Key Responsibilities :
Training :
Participate in a 3-week training program to gain a deep understanding of Bluu hardware and software, along with comprehensive knowledge of the credit card industry and payment transactions.
Job Tasks :
Assist in POS and Terminal Preparations :
- Review merchant requests for hardware and software, and execute staging, testing, and deployment processes.
- Conduct training sessions for merchants and relevant personnel when necessary.
- Collaborate with the team to ensure successful POS and terminal preparations.
Troubleshooting :
- Investigate and resolve technical issues when arise, and inform relevant personnel (customers, merchants, Sales department) via emails / phone calls
- Assist with program downloading and transaction-related troubleshooting.
- Work on resolving assigned tickets promptly and efficiently.
Ad-hoc Projects :
- Contribute to various ad-hoc projects as assigned.
- Monitor batches and equipment returns, ensuring timely and accurate completion.
Skills / Qualifications :
Good oral & written communication skills
Professional telephone etiquette
Able to work in night and weekends
Knowledge on terminal functionalities and download file is a plus
Bilingual in English and Korean
Must be able to work flexible hours
Benefits :
- Group Health Insurance (Medical, Dental, Vision)
- 401K Matching
- Paid sick, vacation, holidays
- Gym Reimbursement
- Friday Company Lunch
Tech Support Representative I
Investigate and resolve technical issues when arise, and inform relevant personnel (customers, merchants, Sales department) via emails/phone calls. ...
Proxy Call Center Representative
A Proxy Call Center Representative, who will work remotely, is an extremely professional individual, with excellent reading comprehension and verbal communication skills. To be successful in this role, a Proxy Call Center Representative must be able to multi-task in a high-volume production driven e...
Customer Service And Sales Support Representative
Warmly greet customers and deliver top-notch customer service. At General Floor, we're not just offering a job; we're inviting you to be part of a thriving community that values teamwork, excellence, and outstanding customer service. Be a pivotal part of our friendly environment where buildi...
BDC Outbound Call Center Representative
We are different than any other Call Center because of our will to WIN and be #1. Maplecrest Ford Lincoln is looking for a customer service representative to join our team in our [Vauxhall] office. Manage inbound customer communications - Answer incoming calls and emails to address customer que...
Customer Service Support Specialist
Join the Lola Products Team: Customer Service & Order Processing Specialist. Are you eager to learn, tech-savvy, and passionate about delivering exceptional customer experiences? Lola Products, a leading innovator in cleaning tools, is seeking a dynamic individual to enhance our customer service...
Customer Service Representative
We are offering a contract to hire employment opportunity for a Customer Service Representative in Fort Lee, New Jersey. The role primarily involves the processing of customer applications, maintaining customer records, and resolving customer inquiries in a timely manner. This role is situated withi...
Customer Service Representative - Work from Home
We are looking for an enthusiastic individual for our full time customer service role with excellent time management skills and who is committed to delivering exceptional customer service in every interaction. Prior customer service & client care experience is preferred but not required. Underst...
Customer Support Specialist - Virtual/Remote
Are you someone who loves being the go-to for questions or needs of customers? Do you get excited about supporting a simple, expert, and powerful software solution?. We are a unique blend of technology and accounting, and we have the support structure to teach the right customer service professional...
Call Center Representative
Previous experience as a Call Center Representative or in a similar role is preferred . Receive inbound calls and place outbound calls . In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they...
Desktop Support Specialist
Proven experience in a desktop support role or similar IT support position. Provide first-line support for desktop and laptop issues, including hardware, software, and network problems. Document and track support requests using a ticketing system, ensuring timely resolution and follow-up. ...