Description
Looking for a meaningful way to apply your education in Accounting or Finance? Come and join our team of intelligent and motivated support professionals at Tyler Technologies.
In this challenging role, you will assist our clients all over the country with their ERP Pro Financial Management Suite.
Tyler Technologies is a leading provider of end-to-end information management solutions and services for local governments.
Tyler partners with clients to empower the public sector cities, counties, schools and other government entities to become more efficient, more accessible and more responsive to the needs of have an opening for an Software Support Specialist on our ERP Pro Financials team.
This role provides software support for Tyler clients in the use, functionality, and understanding of our products and databases for issues that are easily you have the following competencies we want to talk to you :
- Strong desire to work with a team that has common goals
- Passion for helping clients and building rapport
- Desire to work in a fast-paced environment where every day offers diverse questions
- Aptitude for problem solving and thinking out-of-the-box.
Responsibilities
- Troubleshoot and resolve client’s online and phone inquiries regarding software issues, while providing excellent customer service
- Prioritize, analyze and manage multiple inquiries from a varied group of clients
- Advance product knowledge by reviewing new functionality and testing new product issues
- Advocate for the client and ensure the software meets their business requirements
- May create or enhance documentation throughout the support process.
- Commits to expanding technological skills and knowledge of the Tyler products.
Qualifications
- College degree or comparable work experience, preferably in accounting or finance
- Knowledge of payroll / accounting principles
- Customer service experience a plus
- Proficiency with computers and contemporary online applications
- Excellent interpersonal skills
- Effective analytical ability, particularly in a technical environment.
- Excellent written and verbal communication skills.
- Ability to prioritize and complete multiple tasks in a fast-paced, client focused environment
- Effective decision making and problem solving skills involving troubleshooting basic to moderate issues.
- Strong organizational skills.
Associate Software Support Specialist
Tyler partners with clients to empower the public sector — cities, counties, schools and other government entities — to become more efficient, more accessible and more responsive to the needs of have an opening for an Software Support Specialist on our ERP Pro Financials team. This role provides so...
Product Support Specialist, Associate Bilingual Spanish/English (Sunday to Thursday 7am-3:30pm CT)
Previous experience supporting software or SaaS applications. You will provide world class support to our global clients to enhance their overall product and service experience. Provide product support by assisting customers with simple to moderately complex questions and problems. ...
Product Support Specialist, Associate (Monday - Friday 8am - 4:30 pm CST)
Provide product support for Datasite’s software platform by assisting customers with simple to moderately complex questions and problems. Previous experience supporting software or SaaS applications strongly preferred. You will provide world class support to our global clients to enhance their overa...
Product Support Specialist, Associate 2nd Shift (M-F 2pm-10:30pm CT)
Previous experience supporting software or SaaS applications. You will provide world class support to our global clients to enhance their overall product and service experience. Provide product support by assisting customers with simple to moderately complex questions and problems. ...
Junior Software Engineer
Location: Onsite- San Antonio, TX.We are seeking a motivated and enthusiastic Entry-Level .NET Developer to join our dynamic team.This is an excellent opportunity for individuals who have foundational experience in .NET development, whether through bootcamps, school, or personal projects, and are ea...
Software Developer
Be part of a small team of developers that value high-quality software, practice continuous improvement, inspire collaboration, and believe in rapid iterative development. Experience with professional software engineering best practices for the full software development life cycle, including coding ...
It Support Specialist
Provides technical support for Infrastructure items and NXP devices within a defined scope. Collaborate with other IT team members when the problem is beyond his/her capabilities or scope of work. The job requires flexibility in the workspace assignment (Building and Room within the same site). The ...
Desktop Support Specialist
HARDWARE, IT, SUPPORT, ACTIVE DIRECTORY, HELPDESK, DESKTOP, TICKETING, MICROSOFT, WINDOWS, GOOGLE, CHROME, TRIAGE, IT SUPPORT, CLIENT SUPPORT, ACTIVE DIRECTORY, COMPTIA, COMPTIA, A+, SECURITY+, NETWORK+. ...
Data Business System Analyst
Title: Data Business System Analyst. Oversee data catalog entries and enforce data cataloging rules. Communicate with the Business Data System Owner and Business Data Steward on metric updates. Act as escalation point for Data Quality Analysts when defined processes are insufficient to resolve issue...
Technical Support Specialist
Title: Technical Support 1 - Asset Management Specialist. Years of desktop/computer support experience demonstrating the ability to troubleshoot and perform routine maintenance on computers and peripheral equipment. ...