Logistics Customer Service Specialist

Job Description

Job Description

About Us :

Formed in 1924 Cowan Systems is a privately owned company headquartered in Baltimore, MD and enjoys a history of excellence and quality in the transportation business.

Starting out as one man’s entrepreneurial spirit, has grown into six unique divisions that operate throughout the country.

Today, Cowan’s state-of-the-art fleet has grown to 2,100 power units and 6,500 trailers operating out of 40 locations nationwide.

Due to continued growth, Cowan Systems, LLC is seeking the top talent in the industry to join our team.

Cowan Systems, LLC is a national truckload carrier that specializes in providing high quality dedicated fleet services for companies requiring first-rate performance.

Cowan Systems offers dedicated fleet services which provide a customized transportation package designed to meet the specific needs of the shipper, such as specialized equipment, strict timetables, and custom reporting.

Our 100% supply chain solution includes local and long-haul trucking services, brokerage, warehousing, and driver leasing.

Cowan is committed to providing a healthy, safe, and stable work environment that promotes individual success, equal opportunity for learning, and professional growth.

In our family-oriented environment, we treat everyone with dignity and respect. Through the emphasis of our team-work philosophy, we maintain a balance between professionalism and the ability to have fun.

Our Mission :

At Cowan Systems, LLC our mission is to provide logistics and transportation services that create value for our clients, suppliers, employees, and owners.

We pursue our work with diligence, intelligence, and a high regard for the safety of our employees, stakeholders, and the public.

Our Vision :

Cowan Systems is an industry leader and the carrier of choice because of our passion for service, best in class drivers, professional management team, commitment to safety, drive for innovation, and our culture of continuous improvement and quality excellence.

Our Values :

• S afety of our team drives every decision we make.
• A n entrepreneurial spirit fostered by healthy work environments.
• F iscal responsibility
• E xceptional Customer service

Cowan Culture :

At Cowan Systems LLC, our most valuable strength is our people with diverse backgrounds and experiences we prioritize personal and professional development.

We are a company that explores innovative ideas and encourages creativity. Our success is fueled by cultivating and inspiring our community through open & honest communication.

Together, we provide exceptional service to our partners and our peers. Cowan is NOT defined by what we do as individuals, but who we are as a team.

Cowan Logistics

Cowan Logistics has a strong foundation in the transportation industry and provides all the services a shipper could require.

We have a network of intermodal locations, a large fleet consisting of 1,500 power units and 5,000 trailers, a full-service logistics division, and warehouses that fulfil distribution needs.

Cowan Logistics serves as a freight brokerage and is seeking motivated individuals looking to start their career with a growing organization in a steady industry.

The Account Manager role is an exciting opportunity within our growing organization which supports our operations team. We provide on-the-job training, room for growth and advancement within the organization, and a competitive compensation structure.

We provide 2 weeks onsite training and team building activities.

Logistics Customer Account Manager

The Customer Account Manager performs a customer service role and is responsible for serving as the direct point of contact for active and new customer accounts, handling all day-to-day communication.

This includes providing updates on shipments, scheduling appointments, and resolving all potential issues.

Duties and Responsibilities include but are not limited to :

• Actively monitor high volume email communication to respond to customer and internal team member requests promptly and professionally
• Input all assigned shipments into Logistics Management System (LMS) in a timely manner while ensuring close attention to detail and accuracy
• Continuously update and maintain LMS with new information, notifying all affected parties internally and externally
• Quickly and accurately schedule all appointments for assigned shipments following proper transit procedures and utilizing various scheduling methods (3rd party scheduling portals, via email, phone etc.)
• Coordinate with other departments to ensure successful completion of shipments from start to finish
• Proactively identify problems and implement effective solutions to improve efficiency and customer satisfaction
• Create and maintain detailed customer information and contact lists for assigned accounts
• Purposefully contribute to a positive and supportive team environment

Skills & Requirements :

• Ability to work successfully and professionally in a team-based environment and independently
• Extremely organized and detail oriented
• Exceptional customer service skills with the ability to build professional relationships via email or telephone
• Strong communication (both verbal and written), problem solving, & decision-making skills
• Ability to multitask and organize information to accurately update the team on current account status and information
• Bachelor’s degree preferred

Outstanding benefits, including :

• Health, Dental, Vision, Life & Disability
• Sick, Vacation, and Holiday PTO
• 401K Options
8 days ago