Lead IT Business Systems Analyst

About Citi :

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions.

Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and, in our clients', best interests.

As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company.

Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience.

We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins.

We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all.

Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride.

If you are a problem solver who seeks passion in your work, come join us. We'll enable growth and progress together.

About Our Team :

The US Personal Bank Technology space is home to deeply talented colleagues that work to design, build and test customer products and platforms end-to-end.

They not only scale and mature solutions to acquire and grow our customer base, but they also support platforms and frameworks, champion engineering excellence and enhance the customer digital experience around partnerships, servicing, lending, marketing rewards, and offers and payments.

As a Lead IT Business Systems Analyst , you will be working within Citi's US Personal Banking Technology space, on the Deposit, Savings & Secure Lending team .

Specifically, within the Branch Technology team which serves as the principal point of contact for the Branch Business, ensuring the delivery of all Branch Mandatory & Strategic initiatives.

This is a highly visible position works on industry leading initiatives with substantial impact to the Retail Banks earnings.

In this role, you will be required to focus on your Business Analysis and System Analysis skillset to deliver the programs / projects with key partners including Technology, Operations, Legal, Compliance, Business, as well as external vendors.

You will work with a broad set of teams consisting of employee and contractor resources in US and offshore to deliver high quality work and drive the Branch Business forward.

Responsibilities :

• Provide input during development and implementation phases, including formulation and definition of systems scope, objectives and necessary system enhancements for complex, high-impact projects
• Identify and communicate risks and impacts and propose risk mitigation options, considering business implications of the application of technology to the current business environment
• Consult with business clients to determine system functional specifications and partner with multiple management teams and other units to meet organizational objectives
• Evaluate new IT developments and evolving business requirements and recommend appropriate systems alternatives and / or enhancements to current systems by analyzing business processes, systems and industry standards
• Provide in-depth and sophisticated analyses with interpretive thinking to define problems, develop innovative solutions and influence strategic functional decisions
• Supervise day-to-day staff management issues, including resource management, work allocation, mentoring / coaching and other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications :

• 6+ years of experience in Business Analysis , preferably within IT or Technology environments .
• Experience with all phases of Software Development Life Cycle (SDLC) and Agile methodologies .
• Proficiency in MS Office (Word, Excel, Visio, PowerPoint) with extensive experience using Excel for data analysis .
• Knowledge of business process modeling techniques , requirements gathering , and documentation tools (e.g., JIRA , Confluence , or other BPM tools ).
• Strong analytical thinking and problem-solving abilities.
• Excellent oral and written communication skills.
• Experience in managing and implementing successful projects.
• Excellent knowledge of Retail Banking especially on branch applications is a plus.
• Certifications in Business Analysis or Project Management (e.g., CBAP , PMP ) are a plus.

Education :

Bachelor's degree or equivalent experience

Job Family Group : Technology

Technology

Job Family :

Business Analysis / Client Services

Time Type : Full time

Full time

Primary Location :

New York New York United States

Primary Location Full Time Salary Range :

$129,840.00 - $194,760.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.

Citi offers competitive employee benefits, including : medical, dental & vision coverage; 401(k); life, accident, and disability insurance;

and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date :

Sep 30, 2024

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities.

If you are a person with a disability and need a reasonable accommodation to use our search tools and / or apply for a career opportunity review Accessibility at Citi .

View the " EEO is the Law " poster. View the EEO is the Law Supplement .

View the EEO Policy Statement .

View the Pay Transparency Posting