Job Responsibilities
Check In (Front Window)
- Greet all patients that come into the office
- Counsel patients about their account, demographics, insurance, etc or get Patient Accounts to assist, if needed
- Check-in Patients-
- For established patients : verify Primary Care Physician and pharmacy, give patient kiosk.
- For new patients : enter Primary Care Physician, scan picture ID & insurance card, give patient kiosk.
- Make sure to scan a picture ID for all patients who don’t have one in system.
- Enter guarantor for all minors.
- Medicare / Medicare Advantage patients should sign a beneficiary form. This form should be signed once a year. Document on Sticky Note in ModMed of date signed.
- Assist patients with kiosk
- Complete School / Work Excuses, as needed
- Assist with calling patients to reschedule / cancel, per appointment reminders
- Assist with rescheduling appointments due to changes in doctors’ schedules
- Assist others at the front, as needed (Check-out)
- Check voicemail, daily
- Pick up lobby before leaving building, make sure all doors are locked
- Make appointments for walk-in patients as needed
- Sort incoming mail / packages. Give to Office Manager for further sorting.
- Check insurance visits daily (Medicaid)
- Morning : Sign in to tablets, cut on TVs in lobby
- Night : Sign out of tablets, clean and place them on charge
- Notify Office Manager of any issues as they arise
- Any other task requested by management or physician
- Multi-tasked position
- Late night will be every Thursday and every 3rd Tuesday.
- This is a two-person station. Responsibilities / Duties are to be shared and these two people will need to work closely together and communicate effectively with each other.
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