Spa Supervisor

Job Description

Job Description

The luxurious Lafayette Park Hotel and Spa ranks #1 in the region, thanks to stylish guest rooms and suites, top-tier dining, sparkling event spaces and service that's both gracious and intuitive.

Winner of the 2020 Wine Spectator Award of Excellence, The Park Bistro & Bar is where contemporary bistro fare meets European flair, offering a vibrant atmosphere combined with farm-to-table California cuisine.

The Spa at the Park promotes well-being through a holistic approach that rejuvenates the mind, body and spirit. With an array of specialty treatments, the Spa at the Park is truly the best day spa the East Bay has to offer.

We are seeking a Spa Supervisor to join our outstanding team.

The Spa Supervisor is responsible to ensure guests receive a spa experience that will exceed their expectations. They provide leadership by role-modeling a relaxed demeanor, promoting team work, and communicating with guests and associates courteously and resolving conflicts or guest issues promptly.

They make themselves available to resolve guest issues before patrons leave. They supervise and direct the hourly staff to adhere to all hotel protocols, procedures and standards and manage labor costs in accordance with the annual budget and business plan.

They are responsible for the reputation of the outlet while maintaining the highest standards of guest service, health, safety and security for associates and guests.

ESSENTIAL FUNCTIONS

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Hires, develops, trains and manages direct reports. Creates schedules, provides consistent feedback with respect to hotel standards, and conducts performance evaluations according to hotel guidelines.

Ensures staff meets or exceeds customer service satisfaction goals.

• Masters the tasks required within the Attendant and Reception areas in order to effectively and appropriately direct, interview, hire, train, develop and motivate personnel.
• Completes critical administrative responsibilities. For example, is responsible for overseeing, controlling, and amending as required, the scheduling, payroll, and accounting issues, and managing expenses to budget.
• Promotes and maintains adherence to Accounting and Payroll policies and procedures among staff; including adherence to, and correct management of, all meal and rest break policies and time-keeping procedures.

Completes and conducts timely personnel performance evaluations.

Listens to, and effectively resolves, associate concerns in an expeditious and professional manner according to hotel and departmental standards and best practices such as those communicated via the Associate Handbook.

Serves to maintain an Issue-Free Workplace. Consults with the Human Resources department as needed.

Maintains knowledge of hotel features / services, hours of operation, daily house count, and expected arrivals / departures, etc.

to ensure labor is appropriately scheduled around critical times. Determines daily and weekly staffing requirements per weekly forecast.

Post schedules as prescribed and submit daily and bi-weekly payroll to accounting.

Maintains a productive weekly work schedule and manages payroll to achieve forecast. For example, reviews schedule prior to shift starting to identify opportunities before delegating work assignments.

Ensures that staffing levels are sufficient to meet guest needs and are in line with budget.

• Supervises day-to-day maintenance, cleanliness, and the physical organization of the spa including the treatment rooms, reception and retail area, fitness room and the spa sundeck to ensure all are clean and maintained at all times.
• Oversees the maintenance schedule for the outlet, to include equipment, furnishings, flooring, windows, counters, and seating.

Arranges service as required or according to best practices to maintain the premises in like new condition.

• Ensures the tools necessary for staff are available and functioning. Maintains par levels needed for the day-to-day operation to guarantee treatments and services may be performed to the standard operating procedure ( SOP ).
• Maintains Spa Attendants, Receptionists and Technician SOP and service standards so that the guest experience is authentic.

Sets a positive tone and is a role model for the staff. Ensures all greet, meet and interact with patrons according to Hotel standards and promote and recommend the Hotel and restaurant.

Knowledgeable as it relates to all spa product and retail items.

• Maintains freshly prepared fruits and waters are on offer daily. Orders same from the main kitchen. Coordinates with Purchasing and other providers for other items such as paper products, resale / retail and other food items as may be necessary.
• Reviews revenue daily and monitors sales. Uses reports for the monitoring of what is selling making professional recommendations and judgments about product and retail.
• Maintains pars and inventory on professional and retail stock according to standard. Maintains inventory control sheets.

Prepares monthly inventories with accounting representative.

• Monitors Cash handling and cash register functions to establish all are performed in an accurate and consistent manner and completes all reports and accounting requirements as needed.
• Meets regularly with the Spa Director to develop proper forecasting of the business, coordinate projects, communicate updates and address specific concerns.
• May represent the Spa at Department Head, Pre-Cons, or other meetings in order to communicate with others and to stay informed regarding hotel concerns.
• Informs staff to ensure the Hotel and Spa's commitment to excellence is known and ensure staff members are engaged and understand the current priorities and goals
• Works cooperatively and in coordination with all other hotel departments and third-parties to deliver exceptional guest service
• Observes all safety protocols and holds others accountable to hotel and departmental safety standards and procedures. Maintains a clean and well-organized outlet in the interest of health and safety.

Watches for and takes corrective measures against any hazards which pose a safety concern to our associates and / or guests

• Leads by example within the department as it relates to following all Standards of Conduct, Hotel and Spa policies and procedures.
• Monitors staff as it relates to completion of opening and closing duties according to checklists to ensure complete compliance with standards of preparation for the incoming shift and so that the cleanliness of the spa is maintained to our standards.
• Communicates daily reports; to include business statistics and inspection reports.
• Addresses and resolves any guest issues that may arise through the evening or that need follow up.
• Completes other duties and special projects as assigned.

Regular attendance in conformance with the standards, which may be established by the Hotel from time to time, is essential to the successful performance of this position.

Employees with irregular attendance will be subject to disciplinary action up to and including termination.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the Hotel.

Upon employment, all employees are required to fully comply with the Hotel rules and regulations for the safe and efficient operation of the Hotel facilities.

SUPERVISORY RESPONSIBILITY

This position supervises direct reports within the department. Accordingly, they make recommendations to hire, transfer, suspend, lay-off, recall, promote, discharge, assign, reward or discipline according to hotel guidelines and departmental policies and procedures.

T his is a full-time position. Due to the nature of the hospitality industry, they will be required to work a flexible schedule that meets business and operational demands.

Thusly, their schedule will include evenings, weekends, and holidays.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Working knowledge of MS Office programs, such as Excel, Word, and Outlook is necessary.
• Previous experience with a property management system, such as Opera, or a point of sales system, such as Micros, is preferred.
• Excellent communication skills and proper and gracious telephone etiquette.
• Strong computer skills, and good organizational skills.
• Good clerical skills, including typing, filing, alphabetizing and basic math.
• Must be able to concentrate, exert good judgement, and be flexible.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Must be patient, an effective and courteous listener and able to show empathy.
• Must be an energetic and enthusiastic individual.
• Able to work under pressure with ease
• Willing to work flexible hours.
• Is knowledgeable and up to date on the latest developments pertinent to the department and becomes well versed and trained in their application.
• Ability to speak effectively with customers in a friendly and pleasant manner. Bi-lingual (Spanish) preferred.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Meets legal age requirements for the position.

EDUCATION and / or EXPERIENCE

Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.

Must have a high school diploma. Two to four years of directly related work and one to two years of increasing supervisory experience is required.

CERTIFICATES, LICENSES, REGISTRATIONS

CPR / First Aid Certification is desired.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, sit, walk; reach with hands and arms;

stoop, kneel, crouch, and talk or hear and may regularly lift and / or move up to 25 pounds and occasionally lift and / or move up to 50 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position operates in a spa, retail and office environment and routinely uses standard office equipment such as cash registers, computers, phones, photocopiers, and filing cabinets.

The noise level in the work environment is usually moderate.

GROOMING

All associates must maintain a neat, clean and well-groomed appearance (specific standards available.)

PAY SCALE

The pay scale for this position is $25.00 per hour. This is the pay rate for this position that the Hotel reasonably expects to pay.

Lafayette Park Hotel and Spa is an equal employment opportunity employer. Company policy prohibits unlawful discrimination based on race, color, national origin, ancestry, ethnicity, religion (including religious dress and grooming), sex, gender, sexual orientation, gender identity (including gender-related appearance and behavior), partnership status, pregnancy (childbirth, breastfeeding, or related medical condition), age, physical or mental disability, medical condition, military or veteran status, status as a victim of domestic violence, sexual assault, or stalking, genetic information, marital status, ethnicity, alienage, citizenship status or any other protected classification, in accordance with applicable federal, state, and local laws.

Consistent with the American’s With Disabilities Act, applicants may request accommodation needed to complete the application process.

Please contact the People and Culture Department if you have any questions regarding this policy.