Call Center Agent

Job Description

Job Description

ARW Home is looking for highly motivated Call Center Agents to join our team in Boca Raton, FL. We have openings in Sales, Retention, and Billing.

Responsibilities include :

• Explain ARW's Home Warranty to potential new customers and close the sale.
• Upsell current customer to see the value in addition products ARW has to offer.
• Retain current customer and resell them on the benefits of having a home warranty with ARW.
• Collect payments on pay due accounts.
• Resolve customers issues with top notch service so customers are happy to be an ARW customer.
• Agents create sales opportunities by prospecting, following up on leads, performing cold calls, qualifying opportunities, and solving our clients’ problems.
• Maximize sales opportunities by continually prospecting for new clients
• Perform a minimum of 120 daily outbound / inbound phone calls.
• Meet daily key performance indicators and monthly targets.
• Develop strong relationships with clients.
• Be a contributing member of the Team in revenue, culture, and brand image.
• Develop a complete understanding of our products and industry.
• Attendance / Punctuality - Is consistently at work and on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time.
• Inspire the trust of others; work with integrity; uphold organizational values.

Qualifications :

• Minimum 1 year of call center experience.
• Problem-Solving - Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions;

work well in group problem-solving situations.

• Demonstrates persistence and overcomes obstacles, measure self against standard of excellence.
• Prioritize and plan work activities in an organized manner; time management skills; set goals and objectives.
• Prolonged periods sitting at a desk and working on a computer.
• Track record of over-achieving quota.
• Strong phone presence and experience dialing dozens of calls per day.
• Experience working with Salesforce.com or similar CRM.
• Excellent verbal and written communications skills.
• Strong listening and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

Job Type : Full-time

Pay : $16.00 per hour + commission

Work Location : In person

Company Description

ARW Home is here to help you feel at peace in your home. We're a family-owned, USA-based business, and we know how important it is to keep your loved ones safe, happy, and comfortable.

Our goal is to empower every homeowner with the coverage they need to feel confident, rain or shine. We understand that your home can be many things.

A safe place. An investment. A reflection of you. And we know that when the appliances, systems, and other technology you depend on stop working, it can be a huge headache. That's where we come in.

Only ARW Home offers you comprehensive protection, professional accountability, and responsive service-all with a truly personal touch.

Whether you've lived in your home for years or just bought it, our extensive lineup of products includes warranty plans for appliances and home systems, electronics protection plans, as well as water and sewer line plans.

We'll make sure you get the coverage you need, just the way you want it.

ARW Home, The best protection for the unexpected.

Company Description

ARW Home is here to help you feel at peace in your home. We're a family-owned, USA-based business, and we know how important it is to keep your loved ones safe, happy, and comfortable.

r n r nOur goal is to empower every homeowner with the coverage they need to feel confident, rain or shine. We understand that your home can be many things.

A safe place. An investment. A reflection of you. And we know that when the appliances, systems, and other technology you depend on stop working, it can be a huge headache.

That's where we come in. r n r nOnly ARW Home offers you comprehensive protection, professional accountability, and responsive service-all with a truly personal touch.

Whether you've lived in your home for years or just bought it, our extensive lineup of products includes warranty plans for appliances and home systems, electronics protection plans, as well as water and sewer line plans.

We'll make sure you get the coverage you need, just the way you want it. r n r nARW Home, The best protection for the unexpected.