We are seeking a dynamic Customer Service Representative to join our Concord NH based client : A customer service job within dental insurance typically involves assisting policyholders, and potential clients with various inquiries related to insurance plans.
Here are some key responsibilities and skills associated with such a role : Key Responsibilities : Answer questions about coverage, benefits, claims, and dental procedures.
Assist customers with submitting claims and following up on their status. Explain policy details, including premiums, deductibles, and copays.
Address and resolve customer complaints or issues efficiently and professionally. Maintain accurate records of customer interactions and transactions.
Provide information on preventive care and dental services covered under the policy.Collaboration : Work closely with dental providers to facilitate claims and ensure smooth communication.
Stay updated on policy changes, new services, and industry regulations.Qualifications : High school diploma or equivalent (some positions may require an associate's or bachelor's degree).
3+ years experience in customer service, preferably in healthcare or insurance.Knowledge of dental procedures and terminology is a plus.
Send resumes in Word format to [email protected]
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