FRONT DESK RECEPTIONIST #FULL TIME

61st Street Service Corporation

Front Desk Receptionist #Full Time

New York, NY 10032

The 61st Street Service Corporation

At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees.

The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.

Please be advised that the corporation requires COVID-19 vaccinations for all employees unless an exemption request for a disability / medical or religious accommodation has been approved.

Job Summary :

The Front Desk Receptionist is responsible for coordinating all activities related to the orderly operation of a multi-divisional practice.

The incumbent is responsible for conducting appropriate and complete check-in and check-out of patients and all other duties assigned by the Practice Manager, Division Chief, Physicians and Divisional Administrator.

The Front Desk Receptionist will ensure that all patients, visitors, guests and co-workers receive personalized, prompt attention and are treated with receptiveness, dignity and respect.

Job Requirements :

• Acknowledge scheduled patients upon arrival and distribute necessary forms for patient completion. Assist patient with any questions regarding forms.
• Ensure all patient paperwork is complete at time of service.
• Ensure appropriate patients have referral and / or authorization.
• Scan, register, and link referrals accordingly.
• Arrive patients in EPIC and accurately update demographic and insurance information.
• Update, maintain, and monitor EPIC DAR during office hours.
• Verify patient insurances at time of check in and ensure to obtain copies of all insurances cards.
• Scan and maintain patient charts and related documents / information as needed.
• Schedule appointments in the proper format.
• Check work-emails and EPIC work queues multiple times during the day.
• Answer phones in a pleasant / responsive manner and direct calls appropriately.
• Collect / post time of service payments from patients and provide receipt.
• Identify and collect past due balances from patients at time of service.
• Reconcile payments collected and maintain a payment log daily; according to protocol.
• Prepare forms, reports, documents necessary for next business day.
• Maintain a neat and orderly working area.
• Attend staff meetings as requested.
• Assist in the training of new personnel.
• Provide coverage for other front desk staff members.

In addition to the above, employee will ensure patient centered care by demonstrating behaviors that reflect a Culture of Service and will strive to meet the expectations of the Seven Competencies.

The seven competencies for a Wow experience are as follows :

• Effective Communication
• Job Knowledge
• Patient Centered Care
• Empathy
• Collaboration and Teamwork
• Pride and Excellence
• Integrity and Credibility

Job Qualifications : High School Graduate

High School Graduate

Minimum of two years related experience

Strong interpersonal, organizational, customer service and communication skills

Knowledge of EPIC preferred

Must be able to successfully work independently

Ability to read, write and speak Spanish preferred

I have read, understood, and agree to the above responsibilities. I understand that failure to comply with my responsibilities and / or failure to adhere to the rules and policies set forth by the division may lead to disciplinary action up to and including termination.