Facility Support Administrator

Job Description

Opportunity

The Facility Support Administrator will work with the entire production team to oversee and ensure smooth and efficient daily operations.

Ultimately, a top-notch admin assistant should be highly organized and thrive under pressure.

Key Areas of Responsibility

Creating, maintaining, and updating production support tickets in the ERP (WOMS or TCM) system and managing change requests related to scheduled and ad hoc production work for SB customers.

This also includes ensuring that negotiated SLAs are met and exceeded.

• Responsible for supporting new item set-up, product price change, ship to / bill to and new store / closed store changes processes to avoid downstream issues in Accounting, Operations, and IT.
• Assist in Onboarding. Schedule interviews and follow up calls. Attend / setup orientation for new hires.
• Proficient in FEDEX Ship Manager / Eship. Assist in Distribution department closing boxes, slotting, assembling shipping boxes and using shipping software to ship packages.
• Organize events- Planning, order food and creating company communication
• Schedule vendors- Maintenance and repairs for the building
• Place orders for Office / shop Supplies and Xerox toner / supplies.
• Billing- Utilizing ESHIP software to invoice by Client / Ticket the day we ship. Add freight cost where applicable including markup.
• Schedule couriers for pickup-Old Dominion, FEDEX and UPS as needed.
• Data entry daily / weekly reports- LMO waste tracker, update MEP spreadsheet, NB Error logs, Inventory Tracker
• All other duties as assigned

Qualifications

Key Qualifications

• 1-2 years relevant experience in printing preferred.
• High school diploma / GED / or equivalent preferred.
• Candidate should possess basic mathematical skills.
• Candidate should possess a strong work ethic, time management and troubleshooting skills, a positive attitude, and be detail oriented.
• Ability to utilize a variety of software programs including but not limited to : All Microsoft products, ERP systems and other retail and client specific proprietary software.
• Individual must be able to work independently with minimal guidance required. This implies good time management, planning / organization, and decision-making skills.
• Individual must be able to interact effectively with a wide variety of people, maintaining flexibility, objectivity, and a capacity to handle multiple tasks simultaneously.

Supervisory Responsibilities

None.

Management Disclaimer

Vestcom’s Management reserves the right to revise, change or modify the duties and responsibilities of this position at any time to meet business and organizational needs.

This position description may not list all duties for this position. The incumbent in the position may be asked to perform other duties.

This position description is not a contract for employment and either the incumbent or Vestcom may terminate employment at any time, for any reason.

Additional Information

All your information will be kept confidential according to EEO guidelines.