Sr. Unit Manager

Symetra has an exciting opportunity to join our group benefits / operations team a Senior Unit Manager!

About the role

As the Second level of two within the Unit Manager job Family you will be responsible for leading, supervising and developing employees to meet performance objectives for one or more units or functions, which may include time standards, quality & production goals.

You will work with department Manager and / or Assistant Director / Director to develop strategies to improve departmental structure and procedures based on team performance, market requirements, and initiatives as applicable.

Typically supervises one or more operational units and / or functions.

What you'll do in this role

• Providing employees with coaching, Empower employees with feedback and developmental opportunities and building effective teams, including
• Setting clear expectations and holding employees accountable for performance.
• Overseeing training and development of employees directly and indirectly managed and making effective staffing decisions.

Building appropriate bench strength.

• Ensuring employees adhere to legal and operational compliance requirements.
• Providing coaching, direction, and leadership support to team members in order to achieve employee, business and customer results.
• Empowering, challenging and inspiring employees to achieve business results and motivating them through leadership and by celebrating successes.
• Defining short-term goals and objectives for their work group.
• Effectively communicating unit / department / company goals to achieve understanding and acceptance.
• Accountable for managing daily workflow to meet Service Level Agreements, including making recommendations for maintaining appropriate staffing levels.
• Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained according to company policies.
• Accountable for resolution of customer and / or partner questions and complaints.
• Continuously building subject matter expertise by being a student of the business. Demonstrating technical knowledge of policies and procedures.
• In addition to responsibilities associated with Unit Manager (listed above), also responsible for :
• Typically representing the department on high profile special projects or initiatives and collaborating with internal teams.
• Working with Manager and / or Assistant Director / Director in developing and managing budget and with unit planning.
• Resolving escalated issues involving employees, customers, partners, and / or vendors.
• Anticipating potential issues; and analyzing, developing and implementing appropriate solutions.
• Defining long-term goals and objectives for their work group in conjunction with the Manager and / or Assistant Director / Director.
• Identifying trends and making recommendations to Manager and / or Assistant Director / Director that lead to continuous improvement in quality, productivity and customer / partner experience.
• Formally mentoring and / or training less experienced Unit Managers as appropriate.
• Developing an understanding of internal operations and how related teams interact to achieve results.
• Driving operational improvements, improving customer service / partner sharing best practices
• Other duties as assigned.

What we offer you

If you want to invest in yourself and build a career, this is a great place to work. If you don't want to put in the effort to learn the industry and become a student of the business (it takes real effort!), there are easier places to work.

Cris H. - AVP Internal Sales, Training and Development

Symetra is inclusive of all employees regardless of their personal differences." Darrell J. - Actuary III

Symetra values learning. Symetra has so many resources - whether that is the Student of the Business courses, sponsorship of professional certifications, or just individual employees being so willing to teach and answer questions.

Felicia D. - Financial Reporting Lead Senior Analyst

Benefits and Perks

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview opens a pdf file

Compensation

Hourly Salary Range : $68,500- $114,100 plus eligibility for annual bonus program

Who you are

• Demonstrate ability to communicate effectively with both internal and external customers.
• Must be able to communicate across multiple levels of leadership.
• General understanding of larger organization and operational unit impact to the larger organization
• Proven ability to manage multiple small to large impact projects in a cross-functional setting.
• Proven ability to lead and manage change (process and / or technology) across the operational unit.
• High school diploma required College degree or equivalent experience preferred

We empower inclusion.

At Symetra, we aspire to be the most inclusive insurance company in the country we're building a place where every employee feels valued, respected, and has opportunities to contribute.

Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.

We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company.

We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom.

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future.

In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products-and operate our company-to stand the test of time.

We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI).

Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit :

https : / / symetra.eightfold.ai / careers

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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