Job Description
Job Description
Join the Movement Toward a New Era of Transportation! zTrip is the largest taxi operation in the United States. We are looking for a Routing D ispatcher / CSR to join Louisville, KY zFamily!
What we can do for you as a Dispatcher / CSR :
- Health, Dental, Vision and Life Insurance
- Paid Time Off
- Holiday Pay
- 401k
Essential Duties and Responsibilities of a Routing Dispatcher / CSR :
- Make sure that the passengers are picked up in a timely manner
- Organizing and managing routes and schedules for drivers
- Addressing and resolving any issues or complaints regarding transportation
- Assist driver use a negation system
- Answer inbound and out bound calls
Qualification Requirements of a Routing Dispatcher / CSR :
- High School Diploma or GED
- 2 years call center experience
- Must have excellent customer service, organizational and communication skills
- Effective time management skills
- Attention to detail
- Ability to use Microsoft Office to include Outlook, Word and Excel
- Scheduling or related experience preferred
- Previous Dispatch experience preferred
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