Job summary
Passenger Service Agent provides all required passenger / customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal / gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned.
The expected pay rate is $18 / hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.
Your activities
- Inspect and verify passenger documentation
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- Manage passenger baggage processing including handling and fee calculation if applicable
- Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
- Direct passengers through Customs, Immigration, and Quarantine, as required
- Make public address announcements as required
- Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
- Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
- Operate equipment to include the jet way, computer keyboards, and carrier specific reservation / ticketing software
- Produce all required, work-related documentation
- Other duties as assigned
Your profile
- High School diploma or GED equivalent
- Passionate about customer service and must have relevant work experience
- Excellent communication skills (written and verbal) in country specific language
- Additional languages desirable
- Commitment to continuous improvement
- Self motivated and able to work independently
- Attentive to detail and numerate
- Ability to follow processes and procedures and apply flexible approach when required
- Must be able to type and learn airline specific computer reservation / ticketing software
- Willingness to work in inclement weather
What we offer
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Airlines Passenger Service Agent
Good communication skills – Passenger Service Agents must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and hand...
Passenger Service Agent
Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passeng...
Remote Customer Service Agent
A company is looking for a Temporary Remote Customer Service Agent. ...
Overnight Relief Agent | Receptionist - Restaurant Reservations - Part Time
As a Overnight Releif Restaurant Reservations Coordinator at the Fairmont Scottsdale Princess, you will make our guests feel welcome and reflect the exceptional dining experience to come when they arrive!. ...
Ramp Agent
Ramp Agents work outdoors in a very fast-paced airport environment. Customer service agents must keep both the company goals and customer expectations in mind when completing their daily tasks. Airport ramp environment, subject to varied weather conditions and elevated noise levels. ...
Customer Service Agent - Remote Data Entry Agent - Full/part Time
Data entry clerks come from all different backgrounds including, data entry, telemarketing, customer service, sales, clerical, secretary, administrative assistant, warehouse, inventory, receptionist, call center, part-time, retail fields & more. ...
Customer Service Representative - State Farm Agent Team Member
This position is focused on helping our current customers review their coverages and help customers realize their dreams. Provide prompt, accurate, and friendly customer service. We're a close team, and beyond caring about our customers and their financial well being, we like working with nice peopl...
Reservations Sales Agent - Mesa, AZ
The Reservation Sales Agent will be responsible for direct customer contact by phone, email, chat and. Essential duties include booking reservations, answering questions, following through on marketing. Recommend services and offer alternatives to book reservations and close sales calls. Support oth...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Flight Attendant
Upon completion of training, must be willing and able to immediately relocate without any reimbursement to an assigned Flight Attendant crew base (Chicago, IL; Dallas/Fort Worth, TX; Miami, FL; Phoenix, AZ). Wages are governed by the contract agreed upon between Envoy and the Association of Flight A...