Technical Lead, Software Engineering

Job Description

We are currently looking for a Technical Lead, Software Engineering to join our growing team! The position entails eliciting business requirements, devising solutions aligned with business goals, and executing them on the CRM platform in line with stakeholder expectations.

You will need to collaborate with business counterparts to gather input and integrate implemented solutions that cater to the user base is integral to the role.

As a Technical Lead, Software Engineering, your duties & responsibilities will include :

• Lead the design, development, and implementation of CRM solutions using Salesforce and / or ServiceNow platforms
• Collaborate with cross-functional teams to gather requirements, analyze business processes, and translate them into technical solutions
• Customize and configure CRM applications to meet the unique needs of our organization, ensuring scalability, reliability, and performance
• Develop integrations between CRM systems and other enterprise applications, leveraging APIs and middleware technologies
• The individual will be expected to coordinate with the QA team to resolve defects identified during system test, user acceptance testing phase
• Develop and document problem-solving approaches to address complex technical challenges
• Ensure code quality by establishing and maintaining coding standards and guidelines
• Provide ongoing support for day-to-day business operations
• Collaborate with business partners and peers to identify and implement user experience improvements
• Provide production support to resolve issues impacting live systems in a quick and efficient manner
• Provide technical guidance and mentorship to junior engineers, fostering a culture of innovation, collaboration, and continuous improvement
• Work with a global workforce across multiple countries and time zones
• Stay updated on the latest industry trends, best practices, and emerging technologies in CRM, telecom, and related fields
• Proactively identify opportunities for process improvement and optimization, driving efficiency and effectiveness across the organization
• Ensure code quality by establishing and maintaining coding standards and guidelines
• Provide ongoing support for day-to-day business operations
• Collaborate with business partners and peers to identify and implement user experience improvements
• Conduct regular project reviews to assess progress, identify risks, and address issues with executives
• In this lead role, the candidate will be required to perform other duties which are aligned with organization goals, as assigned

Qualifications

WHAT IT TAKES TO CATCH OUR EYE :

• Bachelor’s degree in computer science, Engineering, or a related field
• 4-5 years of hands-on experience in software development, with a focus on CRM applications such as Salesforce and / or ServiceNow
• Strong understanding of CRM concepts, data modeling, and business processes
• Experience with Agile development methodologies and tools (, Scrum, Kanban, Jira)
• Excellent communication skills, with the ability to effectively collaborate with technical and non-technical stakeholders
• Proven ability to learn quickly, adapt to changing requirements, and solve complex problems in a fast-paced environment

BONUS POINTS FOR :

Knowledge of telecom industry and technologies and certifications in Salesforce and / or ServiceNow

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