Branch Manager / Detroit

About Us :

Community Financial Credit Union is a full-service financial institution that serves anyone living, working, worshiping, or attending school in Michigan. We are a not-for-profit institution and have been in business for over 70 years!

So, what makes Community Financial innovative and unique? Community Financial is not only the place you want to bank, but it is also a great place to work! We've been recognized as one of the Regional Best and Brightest companies for the last 18 years and nationally recognized since 2018. We have been certified as a Great Place To Work since 2023 and as of 2024, were also recognized as the Best and Brightest in Wellness in 2024.

Our Opportunities :

We are proud to offer a variety of professional development opportunities for our team members. From mentorships to internal growth programs, Community Financial aspires to provide team members the opportunity to reach their career goals while being their true, authentic self. We pride ourselves on being an employer of choice that puts our members and team members first by offering many hybrid opportunities depending on your passion.

About the role :

The Branch Manager is charged with leading the delivery of exceptional member and team member experiences. This leader advocates, nurtures, and guides their team to promote and deliver on Community Financials' Member Engagement Manifesto, while removing obstacles and barriers to excellence. By setting the tone for branch performance and community engagement, this individual, along with their team, are proud CFCU representatives and recognized neighborhood advocates, working alongside local organizations that care about making our community better as much as we do. This position is responsible for overall branch functions and delivery, including but not limited to, member engagement, coaching and mentorship of staff for growth, and achieving the business and financial objectives of the credit union.

This position has a starting annual rate of $65,500 , but your offer amount may be increased with relevant work experience and transferrable skills.

A Day in the life of a Branch People Leader can look like :

• Champion a service culture where every interaction deepens relationships, builds loyalty, and reinforces the credit union's role as a constant source of support and encouragement. Model accountability by setting clear expectations and guiding the team to consistently deliver exceptional service.
• Mentor and develop team members at all levels, fostering accountability, growth, and confidence. Empower the team to deliver personalized financial solutions that strengthen trust and spark joy, while walking alongside members through life's harder moments with care and support.
• Uphold the highest standards of security, compliance, and financial stewardship. Take ownership of ensuring the branch consistently follows all credit union policies, procedures, and regulatory requirements. Maintain accountability for operational functions including but not limited to opening and closing procedures, facility management, cash handling, and reporting. Proactively identify and mitigate risk, foster a culture of compliance within the team, and ensure staff are well-trained and confident.
• Guide the team in meeting and exceeding business, financial, and experience goals. Foster accountability by tracking results, celebrating successes, and addressing gaps with clear direction. Monitor market trends and recommend workflow improvements that streamline processes and create new opportunities for growth.
• Perform other duties as assigned by leadership.

What you bring to the table :

You might also have :

Our Culture :

At Community Financial, our purpose is to create joy and ignite Michiganders' impossible dreams . A culture of joy and impossible dreams is a culture of belonging : belonging is the spark . Guided by our values of Relentless Care, Hustle & Grind , Gratitude , and Huzzah! , we create a Culture of Belonging where every team member and member feels valued, connected, supported and can be their authentic selves.

We're relentless in our commitment to our team, offering a workplace that puts people first in the following ways :

As an employer of choice shaping the future of work, we're proud to cultivate a community of passionate advocates for the credit union movement-both within our organization and across the communities we serve.

As a team member at Community Financial Credit Union, you'll enjoy :

Contact / application information :

If this description appeals to you, please submit an application! A member of CFCU's Talent Acquisition Team will be in contact with you shortly!

Equal Employment Opportunity Policy :

Community Financial Credit Union is an equal opportunity employer (M / F / D / V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable Federal, State or local laws.

Disclaimer :

This job posting highlights some of the most critical responsibilities and requirements of the position. There may be additional duties and responsibilities that are not listed above. A Talent Acquisition Specialist will be sure to discuss the role in further detail should your application be selected to move forward.

Please note that Community Financial Credit Union does not involve Artificial Intelligence (AI) when evaluating applications. Applications for this position are reviewed by a member within the Talent Acquisition team. We are dedicated to providing an equitable and thorough review of all submissions and look forward to additional connection as the recruitment process continues!