Title : Technical Support Representative
Location : Chicago, IL
Duration : 12 months contract+ (Possible Extension)
Job Description :
- The Technical Support Representative helps ensure proper systems operation so that end users can accomplish business tasks.
- The individual applies analytical and problem-solving skills to help identify, communicate, and resolve system issues.
- The individual will work with IT and business partners to ensure expectations are reasonably set and met.
- Collaborate with staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
- Promote a culture of continuous improvement. Assist with software releases and rollouts and communicate to end users about status and project conditions.
- Perform software improvements and upgrades. Perform code deployments and releases.
- Work with team to accurately forecast timing and efforts of work. Complete all tasks with a focus on quality.
- Meet or exceed established SLOs Provide guidance to less experienced members of the team.
- Collaborate directly with different areas of IT and the business in order to provide solutions for the Bank. Build rapport and elicit problem details from customers.
- Provide timely reports on the status of projects as well as any unforeseen issues to management and to business units.
Comply with all assigned administrative and operational tasks.
- Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and FAQ resources on the Internet / Intranet to aid in problem resolution.
- Works to promote an understanding of business process and business requirements with technical staff. Identify and learn appropriate software and hardware used and supported by the organization.
- Test fixes to ensure problems have been adequately resolved. Adhere to established policies, standards and procedures for ensuring the security and integrity of the Bank systems and data.
- Provide on-call support of Bank applications.
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