FOH Shift Lead

Ramen Tatsu-Ya North on Research Blvd. is looking for a dedicated and proactive FOH Shift Lead to manage front-of-house operations, ensure high standards of guest service, and lead our team effectively.

Job Description :

As a FOH Shift Lead, you will be responsible for overseeing all front-of-house activities and ensuring the smooth operation of the shift.

Your role will involve a range of tasks with measurable outcomes to ensure operational efficiency and high-quality guest service.

Key responsibilities include :

• Opening and Closing Procedures : Efficiently manage the opening and closing tasks for the shop, including setting up and breaking down stations, ensuring all systems are operational, and conducting end-of-shift audits.
• Station Management : Work across all front-of-house stations to ensure smooth operation, adherence to service standards, and proper training.
• Training : Provide training and support to new and existing staff, ensuring they understand their roles, responsibilities, and the company's service standards.
• Guest Services / Hospitality : Ensure excellent guest service by addressing guest needs, resolving complaints, and maintaining a welcoming environment.
• Issue De-escalation : Handle and de-escalate any issues or conflicts that arise during the shift, maintaining a positive and professional atmosphere.

Example : Resolve 95% of guest complaints on the spot without escalation.)

• Email Management : Respond to shop emails promptly and professionally, addressing customer inquiries, reservations, and feedback.
• Comps and Voids : Manage and authorize comps and voids as necessary, ensuring proper documentation and approval.
• Clock Ins and Outs : Check and verify clock ins and clock outs to ensure accurate timekeeping and payroll records.
• Labor and Sales Reports : Review labor and sales reports to determine staffing needs and adjust labor levels for the shift.
• Quality Oversight : Monitor and oversee each front-of-house position to ensure quality work and adherence to company standards.

Requirements

Qualifications :

• Previous experience in a front-of-house role, with supervisory experience preferred
• Strong leadership skills and ability to train and motivate staff
• Excellent customer service and conflict resolution skills
• Ability to manage multiple tasks efficiently in a fast-paced environment
• Strong organizational skills and attention to detail
• Proficiency with point-of-sale (POS) systems and managing reports

Skills / Abilities :

• Must be 18+ years old
• Must successfully obtain Food Handlers Manager & TABC certifications
• Ability to effectively communicate and follow directions
• Ability to handle and resolve customer concerns professionally
• Ability to stand for long periods and manage a busy shift
• Basic knowledge of food service operations a plus

Perks Include :

• Paid medical benefits
• Free shift meals
• Discounts at Tatsu-Ya restaurants
• Flexible hours in a fun, fast-paced environment
• Opportunities for internal growth

Benefits :

• Opportunities for career growth and development within the company
• Additional benefits, including health insurance and employee discounts

If you excel in a fast-paced setting and are passionate about providing outstanding service, apply now to join our dedicated team!